Job Description End User Support Technician / Helpdesk – 12+ Month Contract - Level 1 2 ? Sydney CBD | ? NV1 Clearance Required | ? Enterprise IT Environment Ready to take your IT support career to the next level?
We're looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites.
This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.
If you thrive on solving problems, supporting users, and being the go-to technical expert — this role is for you.
? What You'll Be Doing As the frontline lead for Desktop End User Support (Level 1 2), you'll play a vital role in keeping operations running smoothly across multiple locations.
Your day-to-day will include ✅ Supporting enterprise IT devices, systems, and infrastructure ✅ Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware ✅ Installing, configuring, monitoring, and maintaining IT environments ✅ Managing incidents and service requests through ticketing systems ✅ Performing upgrades, preventative maintenance, and emergency support tasks ✅ Deploying software and hardware across user environments ✅ Supporting remote sites when required (travel may be involved)



✅ Assisting users with onboarding and IT orientation ✅ Contributing to technical documentation and process improvements ✅ Ensuring security and compliance standards are maintained ? What We're Looking For Technical Skills Experience ✔ 3-4+ years' experience in Desktop / PC Support ✔ Strong experience supporting Windows 11 environments ✔ Experience with ITSM / ticket management platforms (ServiceNow highly regarded) ✔ Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet ✔ Exposure to enterprise IT environments and infrastructure support ✔ Strong troubleshooting and analytical skills ✔ Ability to work independently and manage competing priorities ✔ Certificate-level IT qualification or equivalent experience ? About You You're someone who: ? Loves solving technical challenges ? Delivers exceptional customer service ? Communicates confidently with both technical and non-technical users ? Thrives in fast-paced environments ? Is proactive, adaptable, and eager to learn new technologies ? Enjoys being part of a cooperative, high-performing team ? Security Clearance Requirement Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance , preferably at NV1 level .
? Why This Opportunity?
✨ Long-term 12+ month contract - opportunity for an ongoing contract/renewable ✨ Enterprise-scale technology environment ✨ Opportunity to work with global IT teams ✨ Varied and engaging technical work ✨ Supportive team culture ✨ Sydney CBD based - onsite ? Apply Now If you're an experienced IT Support skilled looking for your next exciting contract opportunity, we'd love to hear from you.
Apply today or reach out to Christina at ? ****** to find out more!

📌 End User Support Technician / Helpdesk - Sydney (New South Wales)
🏢 The Onset
📍 New South Wales