Are you a customer-focused professional with experience in customer service?
About Our Client Our client is a globally recognised leader in industrial connectivity solutions, supporting customers across a wide range of industries as they embrace digital transformation, automation, IoT, and advanced technologies.
Due to continued growth, they are seeking a proactive and detail-oriented Customer Service Sales support specialist to join their Australian team.
Job Description Sales Customer Support Manage customer enquiries and provide accurate quotations Support the sales team through lead qualification and opportunity generation Build and maintain strong customer relationships Deliver outstanding customer service at every touchpoint Order Management Review customer orders for accuracy and compliance Process orders through various platforms including EDI, eCommerce and manual channels Verify order information and provide customer confirmations Proactively monitor deliveries and communicate updates to customers After-Sales Service Respond to customer order-related enquiries Manage customer complaints and coordinate resolutions with internal teams Process returns, credits, repairs,



and replacement requests Support customer satisfaction initiatives and follow-up activities Digital Transformation Promote digital ordering platforms and self-service tools Support customers in adopting online sales and ordering solutions Contribute to continuous improvement initiatives and process efficiencies The Successful Applicant About YouTo be successful in this position, you will bring: Minimum 3 years' experience in customer service, internal sales, sales support, or order management Previous experience within manufacturing, industrial, engineering, electronics, or distribution environments Strong communication and relationship-building skills Excellent attention to detail and organisational skills Ability to manage multiple priorities in a fast-paced environment A proactive and customer-centric approach Strong Microsoft Office skills Experience with ERP systems and SAP (ideally S3/S4 Hana) Knowledge of electrical, electronic, or industrial connector products is advantageous but not essential What's on Offer What's on Offer?
Join a globally respected industry leader Collaborative and supportive team setting Exposure to innovative technologies and digital transformation initiatives Career development opportunities within an international organisation Stable and growing business with a strong reputation in the market Competitive salary package

📌 Customer Service Executive (Melbourne)
🏢 Michael Page
📍 Melbourne