Job SummaryWe are looking for a Sales & Customer Service Officer to join our Canberra Airport & City team on a full‐time basis.
The role involves assisting vehicle rental customers, managing paperwork, upselling products, and maintaining vehicle standards.Why Join Europcar?
Competitive hourly rate + shift loadings + uncapped incentivesPerformance‐based incentive programSix weeks' employer‐paid parental leave (in addition to government entitlements)Ongoing training and career development opportunitiesGlobal brand exposure across AU/NZ and beyondAccess same‐day pay via our financial wellbeing partnerReferral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)24/7 wellbeing support via EAP and the Calm AppKey ResponsibilitiesGreet and assist customers in renting vehicles based on their preferences and needsProcess rental agreements accurately and efficientlyPromote and upsell additional products and servicesAddress customer inquiries and concerns promptly and professionally,



with a service‐first approachAchieve or exceed individual and team sales targetsInspect vehicles before and after rental periods, noting any damagesMaintain knowledge of current promotions, services, and products to support sales effortsBuild strong customer relationships to encourage repeat business and referralsDetail and clean vehicles to business quality standardsRefuel and transport vehiclesRequirementsPrevious experience in sales, customer service or retailCar rental experience is highly desirableExcellent communication and interpersonal skills with a customer‐first mindsetConfident using computer systems and technologyAbility to work efficiently in a rapid‐paced, high‐pressure environmentFlexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidaysValid Australian driver's licence with a clean driving recordFull working rights in Australia (current and ongoing)A positive, proactive and team‐oriented attitude
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📌 Rental Sales Agent (Canberra)
🏢 Europcar Mobility Group
📍 Canberra