Title: Client Experience & Compliance Manager
Location: Melbourne, Australia
Purpose
The purpose of the Client Experience & Compliance Manager (AUS Home Care) at Greenstaff Medical is to oversee the overall client experience of clients, support co‐ordinators and brokered clients whilst ensure adherence to all compliance standards.
This includes the implementation of new clients acquired by the business development team as well as the development of current opportunities within current relationships.
Job Description
The Client Experience & Compliance Manager is primarily focused on key areas namely Client Relationship and Opportunity Development and Service Delivery.
Client Relationship and Opportunity Development
Develop a client meeting/interaction schedule, including formal review meetings where required.
Client‐facing relationship management - develop strong multi‐level relationships with clients.
Understand client requirements and identify opportunities to enhance current service delivery.
Management of Client Expectations
Communication of client requirements to key stakeholders
Communication of client implementation plans to key stakeholders
Contribution to team hours booked and GP targets
Report back on client activity, GP and client performance.
Service Delivery
Drive the structured and professional implementation of new clients.
Drive the structured and professional management of key existing clients.




Ensuring full adherence to all compliance standards
Overall responsibility to ensure client engagement/introduction of key stakeholders
Building strong professional relationships with key stakeholders across the departments in a
Present client requirements to key stakeholders
Present organizational capabilities to clients where appropriate
Job Requirements
Understanding of the Home Care and NDIS landscape
Client Relationship management
Structured Planning
Temp/contract agency experience is ideal but not essential
Demonstrate commitment to the ICG values at all times
Adhere to company policy and procedures
Market related + Commission based on target achievement
Behavioural profile:
Driven and motivated by success
Target and goal‐orientated
Relationship builder
Open and honest
Positive and Professional
Caring
People orientated
About us
ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialities, midwives and home care/healthcare workers.
The business is made up of three recognised healthcare recruitment brands who sit underneath the ICG Medical arm.
Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, Japan, and the USA with more office openings on the horizon.
#J-*****-Ljbffr

📌 Client Experience & Compliance Manager (Melbourne)
🏢 Greenstaff Medical Australia - Home Care
📍 Melbourne