To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product linesDemonstrate in-depth knowledge of SRAM products, including current and previous product linesIdentify current issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvementInitiate and complete repair processes on SRAM products according to factory specificationsAttend industry-sponsored events, as needed, to provide technical supportOther duties as assigned1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanicsExtensive bicycle mechanical knowledge,



supported by practical proficiency in technical diagnostics, repairs, and maintenanceAbility to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job dutiesStrong customer service skills, professionalism, and ability to problem-solve in a positive and courteous mannerAbility to learn quickly via on-the-job experience, training, and customer interactionExcellent written, verbal, and organizational skillsProficiency with Microsoft Word and Excel; SAP knowledge a plusAbility to travel domestically and internationally, including weekends, up to 10% as neededInitial training period of 3–4 monthsBonus- A passion for cycling!
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📌 Technical Support Representative (Victoria)
🏢 Sram
📍 Victoria