Data & Insights Lead - Loyalty - South Bank, QLD
Job no: ******
Brand: Finance, Procurement, Legal, Privacy, Property
Work type: Full time
Location: Queensland
Categories: Finance, Data and Business Intelligence
About the Opportunity
Lead loyalty performance through data and insights—transforming analytics into strategy, driving smarter decisions, and unlocking measurable value across one of Australia's most impactful loyalty programs.
As our Data & Insights Lead, you will play a pivotal role in shaping the future of loyalty performance through data, analytics, and actionable insights.
In this foundational phase, you'll build and optimise a world‐class loyalty finance data asset, establishing the reporting frameworks, analytics capability, and data‐first culture that will underpin the program's next stage of growth.
Working closely with loyalty, brand, technology, and data teams, you will influence strategic decisions and unlock opportunities through advanced analytics and reporting.
As the function matures, this role carries genuine potential to lead/mentor—making this a rare opportunity to shape both the technical foundation and future leadership trajectory of loyalty analytics.
This role will report into the General Manager of Finance – World360 Rewards and will be an onsite position based out of our South Bank, QLD HQ.
Day to Day
Develop and optimise a world‐class loyalty finance data asset to support strategic decision‐making and program growth
Analyse and report on loyalty KPIs, including partner billings, earn rates, redemption rates, and program effectiveness
Create reporting frameworks and performance dashboards that provide deep insights into loyalty program performance and internal and external partner billings and redemptions




Build and maintain a roadmap for data‐driven use cases and ensure successful delivery of key initiatives
Partner with loyalty, brand leadership, and data teams to align priorities and maximise program outcomes
Manage priorities, delivery timelines, and stakeholder expectations to achieve strategic objectives
Lead cross‐functional squads to deliver analytics, business intelligence, and reporting initiatives
Foster a performance‐led, data‐driven culture across loyalty, customer, and broader business teams
Contribute to agile ceremonies, planning sessions, retrospectives, workshops, and communities of practice
Drive adoption of analytics outputs and recommendations to improve loyalty program performance and insights
Build capability and mentor others as the function grows
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Qualifications
Tertiary qualification in a relevant discipline
Experience in loyalty program development and optimisation
Ability to manage competing priorities in a fast‐paced environment
Robust stakeholder management, communication, and presentation skills
Familiarity with agile ways of working and cross‐functional team collaboration
Experience working with advanced or predictive analytics techniques is highly regarded




Proven experience using data and analytics to deliver measurable business value and insights
5+ years' experience in analytics delivery, preferably within retail or customer‐facing environments
Leadership potential and interest in growing and mentoring a data/analytics capability over time
Proficiency in SQL, Databricks, descriptive analytics, reporting, and Power BI, and finance reconciliations
What You'll Enjoy
Inclusive company culture with a focus on team spirit and collaboration
Equal Opportunity Employer encouraging applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, people of racial, ethnic, or ethno‐religious minority groups, and people with disability
Individualised Learning & Development pathway options
Access to LinkedIn Learning for ongoing skills development
Exclusive staff discounts on retail, health and wellness, financial planning advice, employee share plan and more
Travel discounts for family and friends
Career opportunities across a network of brands and businesses with internal promotion paths
Corporate health discounts through partnership with BUPA and access to an internal gym
Mental health support and Employee Assistance Program
Regular awards, team‐building activities, and industry events, including opportunities to attend global conferences
Corporate Social Responsibility program supporting nominated charities with workplace giving, volunteering and fundraising; paid parental and volunteer leave
Commitment to environmental sustainability and positive change
Reconciliation Action Plan supporting Aboriginal and Torres Strait Islander inclusion, cultural safety and dedicated cultural leave
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📌 Data & Insights Lead - Loyalty- South Bank, Qld (Brisbane)
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