A taste of your day-to-dayNo two days are the same — but you'll usually be:Leading the way across guest experience, team performance, and hotel operationsPrioritising workloads and keeping shifts running smoothlyCoaching and developing your team to deliver genuine, memorable guest experiencesHaving confident, authentic conversations with guests to resolve issues or concernsActing as the first point of contact for any critical or emergency situationsBeing visible, approachable, and ready to step in wherever neededWhat we need from youAt least 2 years' experience in front desk or guest service leadershipStrong spoken and written English; additional languages are a bonusSolid communication, problem-solving, and people skillsAble to spend long periods on your feet and assist with occasional liftingExperience with hotel systems such as Opera (beneficial)Flexibility to work evenings, weekends,



and rotating shiftsWhat you can expect from usWe set our people up to succeed.
You'll receive a market-competitive salary, excellent hotel discounts, and access to some of the best training and development programs in the industry.At IHG, our mission is simple: welcome everyone.
We value diverse perspectives and create inclusive teams where colleagues feel respected, supported, and able to bring their whole selves to work.So if you're ready to step into a role where you can lead, grow, and make a real impact — we'd love to hear from you.Pay & ConditionsPay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.
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📌 Duty Manager (Central Coast)
🏢 Intercontinental Hotels Group
📍 Central Coast