At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team?
GenesisCare is looking for a Patient Services Officer (Medical Receptionist) to join our supportive team at the North Shore Health Hub in St Leonards.
As the first point of contact for our patients, you'll play an important role in their treatment journey.
You'll provide exceptional customer service and administrative support while helping create a welcoming, qualified and compassionate experience for every patient who walks through our doors.
Working alongside a dedicated multidisciplinary team, you'll be part of an organisation committed to delivering exceptional care and improving the lives of people affected by cancer.
This is a permanent full‐time opportunity, working Monday to Friday, with no late nights or weekend shifts.
If you're an organised, patient‐focused professional who enjoys working in a busy environment and making a genuine difference, we'd love to hear from you.ResponsibilitiesWelcoming patients and supporting them through appointment bookings and enquiriesBooking, confirming, and managing patient appointments and diaries to support a smooth and positive patient experienceReceiving and processing patient referrals with care and attentionManaging administrative processes and documentation with efficiency and attention to detailSupporting billing, fee estimates, and payments, including Medicare and private health funds,



with a patient‐focused approachMaintaining confidential and up‐to‐date patient recordsQualificationsHas experience in administration or reception within a busy, customer‐focused environmentEnjoys working directly with people and providing thoughtful, patient‐centred serviceCommunicates clearly, calmly, and kindly, including in sensitive situationsIs well organised, detail‐oriented, and comfortable managing competing prioritiesIs confident using computer systems and open to learning new technologiesBrings empathy, resilience, and a genuine desire to support patients and their familiesHealthcare experience is highly regarded; however, above all, we value compassion, professionalism, and a strong commitment to patient careBenefitsBe part of a purpose‐driven organisation that makes a real difference in people's livesAccess to exclusive discounts with Qantas, Bupa, and gym membershipsMy Fitness Passport membership availableOngoing learning and professional development opportunitiesA supportive and inclusive workplace within a leading healthcare organisationFree, confidential wellbeing support for you and your immediate familyGenesisCare is an Equal Opportunity Employer.
People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team.
We aim to build a culture of care that is patient focused and performance driven.
Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified vaccine‐preventable diseases (VPDs).
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📌 Patient Services Officer (Medical Receptionist) (New South Wales)
🏢 Genesiscare
📍 New South Wales