Job Description

We're hipages, Australia's #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives. With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

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We're proud to be a certified Great Place to Work and WORK180's #1 Employer for Women. At hipages, you'll find real impact, career growth and a workplace where everyone belongs.

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About the role

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hipages is going all-in on an AI-driven product model, and you'll own the AI platform that makes it possible. You'll lead our AI infrastructure and Front-End Core teams, setting the guardrails every product team builds on, and proving it out on our biggest re-platform so far.

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- Competitive salary, benefits, and everyday discounts

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- In-house Talent Development team to prioritise personal and career growth

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- Cross-functional collaboration

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- Hands-on learning opportunities and workshops for continuous upskilling

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How you will add value

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- Own the strategy and roadmap for hipages' AI infrastructure layer, such as agent harness, context architecture, evaluation tooling, and institutional knowledge systems.

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- Define the patterns and guardrails that other product teams plug into for AI work, holding the quality bar across memory, context, prompt structure and evaluation.

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- Unify app logic across our Homeowner and Business apps, and drive consolidation to a single CMS on our unified design system.

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- Embed automated quality gates across CI/CD and drive adoption of E2E testing, delivering faster, more reliable releases.

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- Link performance metrics to business KPIs, building observability,



performance budgets and app health metrics tied to real outcomes.

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- Build machine-readable, AI-ready front-end architecture and champion our Toolbox AI Native Design System and MCP server.

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About you

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- 8+ years in Product Management, including cross-functional teams shipping production software in SaaS, marketplaces or B2C digital environments.

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- Strong commercial and technical acumen, with critical thinking under ambiguity.

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- A systems thinker who considers the wider ecosystem, dependencies and long-term consequences, rather than just individual components.

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- Data-informed, you build evaluation into delivery rather than treating it as an afterthought.

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- A track record with AI in a real production environment, such as agent tooling, prompt and evaluation systems, or data source connections.

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- Technically credible enough to hold your own with engineers on architecture and trade-offs.

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- Highly desirable: experience with legacy decoupling/replatforming, mobile and front-end product work (React Native a plus), or large-scale CMS migrations (Storyblok or similar).

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Life at hipages

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We're more than just a workplace. We're a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

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You'll use the best tools and tech,



with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it's why 85% of our team say their leader is great.

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And there's more:

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- Diverse, team-oriented teams that love solving problems

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- Agile squads, hackathons, off-sites and roadshows

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- Extra leave for birthdays, volunteering, and more

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- Healthy snacks, continental breakfast and fresh fruit

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- Sydney CBD office near Town Hall and Gadigal Stations

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- Tailored growth support, mentoring and stretch projects

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- A vibrant social scene - we work hard and have fun doing it

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Benefits

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- Health insurance

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- Mental health support

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- Wellness program

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- Flexible work hours

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- Remote/hybrid work options

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- Tuition reimbursement

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- Professional development

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- Employee discounts

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- Company events & retreats

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- Extra leave benefits

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At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don't expect you to know everything - we care more about who you are as a person, a team member, and a leader. We're proud to be endorsed by WORK180 for supporting women's careers and we value diversity across culture, age, gender identity and sexual orientation.

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Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you'd be a great fit - even if you don't meet every requirement - we'd love to hear from you.

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We're also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

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📌 Principal Product Manager - AI Platform (Sydney)
🏢 Nearheal(trading as Nearheal
📍 Sydney