The Business Enablement Team Leader role combines hands-on operational expertise with people leadership responsibility. The primary objective of this role is to provide excellent and timely service that enables accurate rate template set up within FT360 and UKG, while ensuring all daily, weekly and monthly Service Level Agreements (SLAs) are achieved.

Based in Perth or Clayton, the role plays a critical part in protecting the business by ensuring contractual, statutory and data compliance, while actively driving customer experience and service excellence through continuous improvement, innovation and strong stakeholder partnership.

Responsibilities

Team Leadership & Performance

- Lead and manage the Business Enablement team to ensure all daily, weekly and monthly SLAs are met

- Create and sustain a high-performance culture that promotes accountability, productivity and continuous improvement

- Coach, mentor and support team members by identifying skill gaps and development needs

- Support onboarding, training and capability uplift of new and existing team members

- Escalation point for complex or sensitive operational issues

Operational & Specialist Responsibilities

- Client setup and amendments

- Contract and contract amendment generation

- Billing and invoicing detail maintenance

- Perform and oversee award/EBA increase checks, alerts and rate validations

- Manage the Rate Calculation function and template management

- Ensure adherence to the Delegated Authority Policy when entering or approving rates

- Maintain accurate pay notes, job order rate templates and billing instructions

- Conduct TOB and contract expiry checks and manage alerts

- Complete and maintain client engagement guides in consultation with client control points

- Maintain data integrity, naming conventions and correct parent/child record structures

- Respond to all emails, calls, Teams messages and queries within agreed SLAs, taking ownership through to resolution

Compliance, Risk & Quality





- Ensure compliance with company policies, Standard Operating Procedures (SOPs), SLAs and statutory requirements

- Maintain accurate and compliant systems data across integrated and non-integrated systems

- Lead team compliance with QMS requirements

Process Improvement & Knowledge Management

- Maintain SharePoint document libraries, version control and archiving in line with QMS standards

- Contribute to and lead business improvement initiatives and projects

Stakeholder Engagement

- Develop robust internal networks across the organisation to support efficient service delivery

- Demonstrate a practical understanding of Chandler Macleod’s organisational structure, divisions and reporting lines

Skills, Experience & Attributes

- Strong leadership and coaching capability with a hands-on delivery mindset

- Proven experience in high-volume, process-driven operational environments

- Strong administrative background with high attention to detail

- Proactive, self-motivated and accountable

- Award Interpretation experience desirable

- Advanced Microsoft Office skills especially Excel (formulas/scripts etc)

- Strong systems capability and data quality focus

- Previous experience with Fastrack360 preferred but not essential

- Previous experience with Rostering/Time attendance systems preferred, but not essential

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.





You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

Share this job

Interested in this job?

Save Job

Create as alert

Similar Jobs

SCHEMA MARKUP ( This text will only show on the editor. )

You're in Safe Hands.

Chandler Macleod is an Award-Winning Company.

2026 Winner Equity, Inclusion and Diversity

Clean Energy Council

2026 Platinum Sustainability Rating

EcoVadis

2025 Winner RPO/MSP Company of the Year

TIARA Awards

2025 Winner Excellence in Safety Culture

RCSA Awards

2025 Social Enterprise Certification

Social Traders

2024 Client Service of the Year Finalist

APSCo Awards

2024 Compliance Team of the Year Finalist

APSCo Awards

Part of RGF Staffing ANZ, Chandler Macleod, We Get People.

By Work Type

Resources

s

Recruitment

Solutions

Jobs with Top Employers

Partner Employers

Jobs by Industry

Offices

Chandler Macleod acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

© Chandler Macleod 2026 All rights reserved

Site Configuration

::: Edit Site Configuration Preview Upload Dialog Preview Loading Dialog Preview Alert Dialog Preview Toast Message

Uploads My Files

Save file as...

Upload

Cancel

Select an icon Icon Type

Upload Dialog Edit Upload Dialog

Uploads My Files

Upload Cancel

Login Dialog Edit Login Dialog

Copy This Configuration Paste Configuration Done Editing Preview Nexus

Sample Title

Login Cancel

Done Editing Preview Login

X

Where would you like to go?

Candidate Portal Client Portal Advertiser Portal

Always use the selected option

Never show me this

We sent a confirmation email to your inbox. Follow the instructions there to complete your registration

📌 Business Enablement Team Leader (Clayton)
🏢 Chandler Macleod
📍 Clayton