- Women's and Children's Health Network, Child and Family Health Service, Adelaide 5000
- Salary - RN/M2C, $90,913 - $114,917 + 12% Superannuation and Salary Sacrifice Benefits
- Part Time 0.63 FTE, 12-month contract with potential to extend

About WCHN
Join the Women's and Children's Health Network (WCHN), South Australia's leading provider of care for women, babies, children and young people. We're shaping the future of healthcare through compassion, innovation and excellence - with our communities at the heart of everything we do.

What WCHN Can Offer You

- Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
- Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
- Free public transport to and from the Women's and Children's Hospital for SA Health metropolitan hospital staff (excludes network community sites).
- Support for you and your family via our Employee Assistance Program.
- Relocation financial support may be negotiated, subject to eligibility.

and contact the enquires person for further information.

About the role

The CaFHS Parent Helpline is a call centre-based service, located on South Terrace Adelaide. Child and Family health nursing and allied health staff provide a responsive, in-time, clinical health service via phone or telehealth. Working in partnership with South Australian families to support their parenting journey, focussing on the Birth-5 year age group.

The service operates 365 days of the year from 0700 - 2130 every day. Parents are free to call the service anytime during these hours, as appointments are not required. More intensive clinical supports, via Video Telehealth, are also offered each day.

Successful applicants will be offered an orientation program including use of the computerised telephone and clinical data systems.

The Parent Helpline is staffed 7 days per week by 2 nursing staff on each early shift and late shift as follows:

- Early Shifts: 0700 - 1530 x 2 staff

- Late shifts: 1500 - 2130 x 2 staff

The team also comprises Social Work staff who work primarily weekdays.

Whilst set/regular shifts are commonly worked in this unit, flexibility with some shifts is required to ensure there are options for covering unplanned leave, as required.

Key duties of the role

- Provide person centred, clinical nursing care and individual case management.
- Monitoring patient care plans to ensure appropriate care outcomes are achieved.
- Act to resolve local and immediate nursing care or service delivery problems.
- Act as a resource person within an area based on knowledge, experience and skills.
- Select and implement therapeutic interventions and support programs and evaluate progress.

Skills and Experience

- Registered or eligible for registration as a Nurse with the Nursing and Midwifery Board of Australia and who holds, or who is eligible to hold, a current practicing certificate; or
- Registered or eligible for registration as a Nurse and Midwife by the Nursing and Midwifery Board of Australia and who holds, or who is eligible to hold, a current practicing certificate.
- Registered Nurse with at least 3 years,



full time equivalent, post registration experience.
- Effective communication, problem solving, conflict resolution and negotiation skills.
- Ability to be creative, innovative and flexible when approaching issues.

Enquiries can be directed to

Cathryn Symes

Nurse Unit Manager - Torrens House and Parent Helpline

Want to learn more about career opportunities at WCHN? to discover how you can Realise Your Potential and join one of our many teams making a positive difference in the community.

Stay connected with us! Follow WCHN on LinkedIn to keep up to date with new job opportunities and the latest news from across our network - to join the conversation

To learn more about this role - including key selection criteria, special conditions and minimum requirements - please refer to the attached role description and the document checklists below:

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the versatile working arrangements for this role. Want further information on applying and winning this role, go to our SA Health Careers Site for the or if you are an international applicant, check out the .

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Closing Date: Monday 24 August 2026 11:55 PM

Advertised: 10 Aug 2026 Cen. Australia Standard Time
Applications close: 24 Aug 2026 Cen. Australia Standard Time

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Last updated: 08 Aug 2024

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