Job Description

About Us:
Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
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Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
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Role Description:
The SAP S/4HANA SD & Customer Service Lead is responsible for designing, implementing, rolling out, and supporting integrated SAP Sales and Distribution (SD) and Customer Service (CS) solutions. The role combines deep Order-to-Cash expertise with service management capabilities covering service notifications, service orders, repairs, warranty, returns, billing, and customer support processes. The consultant works closely with sales, service, logistics, finance, and customer experience stakeholders to deliver scalable, integrated, and business-aligned SAP solutions across implementation, rollout, and support phases.

Location: Brisbane, QLD
Salary:
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

- Lead end-to-end SAP S/4HANA SD and Customer Service implementations, rollouts, enhancements, and support engagements
- Facilitate business workshops and gather requirements across Order-to-Cash, service management, repairs, returns, warranty, and after-sales service processes
- Design and configure SAP SD and CS functionality including:
- Customer Master and Business Partner processes
- Sales Order Management
- Pricing and Condition Technique
- Delivery, Shipping, and Billing
- Returns and Credit Management
- Service Notifications and Service Orders
- Repair Processing and In-House/External Repairs
- Warranty Management and Service Contracts
- Resource-related Billing and Service Billing
- Define global template processes and support localization requirements for sales and service operations
- Drive solution blueprinting,



fit-gap analysis, process harmonization, and design validation activities
- Ensure seamless integration with MM, EWM, TM, FICO, PP, EAM/PM, CRM/CX, and third-party service platforms
- Support data migration, cleansing, validation, and cutover activities for customer, sales, equipment, installed base, contracts, and open service transactions
- Lead test planning and execution including SIT, UAT, regression testing, defect triage, and business sign-off
- Provide functional support during go-live, hyper care, stabilization, and continuous improvement phases
- Coordinate with technical, integration, data, security, and business teams for RICEFW objects, Fiori enablement, interfaces, and reporting needs
- Drive process improvement, automation, standardization, and adoption of SAP S/4HANA innovations across sales and service processes

Technical Expertise Requirements:
- Strong experience in SAP SD and SAP Customer Service processes in ECC and/or SAP S/4HANA environments
- Proven experience in full-cycle implementations, rollouts, upgrades, or transformation programs
- Deep expertise in:
- Order Management and Order-to-Cash
- Pricing, Billing, and Revenue-related Processes
- Delivery, Shipping, Returns, and Credit Management
- Service Notifications and Service Orders
- Warranty, Repairs, Service Contracts, and Installed Base Processes
- Customer Master, Business Partner, and Equipment Master Data
- Resource-related Billing and Service Costing Integration
- Strong understanding of after-sales service, field service, repairs, warranty handling, and customer support operations
- Hands-on configuration experience across SD and CS process areas
- Strong integration knowledge with FICO, MM, EWM, TM, PP, EAM/PM, CRM/CX, and reporting solutions
- Experience with SAP Fiori applications, S/4HANA innovations, and business process simplification
- Experience with master data migration, open transaction migration, and cutover execution
- Ability to lead business workshops, manage stakeholders, and translate business requirements into SAP solutions
- Robust analytical, documentation, communication, and problem-solving skills

Essential:

- Order-to-Cash and Service Management Process Flows
- Integration Design Documents for SD, CS, FICO, MM, EWM, TM, EAM/PM, and CRM/CX scenarios
- Configuration Workbooks and RICEFW Inventory
- Data Migration Mapping, Validation, and Reconciliation Reports
- Test Scripts, Test Results, Defect Logs, and UAT Sign-off Documentation
- Training Materials, SOPs, and End-User Documentation
- Cutover Plans, Go-Live Readiness Assessments, and Hypercare Support Plans
- Lead and mentor SAP SD and Customer Service functional consultants
- Own solution governance for sales, service, repairs, returns, warranty, and billing processes
- Drive design authority reviews and ensure alignment with global template standards
- Manage risks,



issues, dependencies, and decision logs for the SD/CS workstream
- Support PMO and program leadership with workstream status, planning inputs, scope management, and delivery governance
- Ensure adherence to SAP Activate methodology, project standards, documentation quality, and delivery timelines

Additional:

- Experience with SAP Field Service Management (FSM)
- Exposure to SAP Service Cloud, SAP CRM, or SAP Customer Experience solutions
- Experience with Advanced ATP (aATP), Transportation Management (TM), or Extended Warehouse Management (EWM)
- Knowledge of Variant Configuration, configurable products, or complex serviceable products
- Experience with service contract management, warranty claims, and installed base management
- Exposure to Embedded Analytics, SAC, and operational reporting for sales and service KPIs
- SAP S/4HANA Sales, Service, or Customer Experience certification
- Experience in manufacturing, utilities, consumer products, automotive, industrial equipment, or service-intensive Industries
- Familiarity with Agile, SAP Activate, and large-scale global transformation programs

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case-by-case basis)
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-(phone hidden). Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Interest Group

Infosys Limited

Job Role

Lead Consultant

Company

Infy Australia

Role Designation description

Lead Consultant

📌 SAP S/4HANA SD & Customer Service Lead (Brisbane)
🏢 Infosys
📍 Brisbane