Join DoorDash!

The Consumer Strategy & Operations team’s mission is to accelerate Marketplace growth sustainably. Using a customer-obsessed approach, we own market strategy, consumer affordability, partnerships, new value propositions, and the Marketplace homepage.

Role Details

Role: Consumer Strategy & Operations Associate

Shift times: Monday - Friday; 9am - 5pm with some overtime expected at peak periods

Start date: ASAP

Duration: 6 months with possibility of extension

Location: Melbourne

Uniform: Casual

Pay rate: $38.99 - $44.42/hr (depending on experience) + super

About the Role

Own the execution of campaigns and promotions that directly influence how customers discover, engage, and return to the platform every day.

We are looking for a detail-oriented and execution-driven Consumer Strategy & Operations Associate, Campaign Operations to support the delivery of high-quality consumer-facing initiatives.

In this role, you will primarily focus on executing merchandising and promotional campaigns, while contributing to broader consumer growth efforts across acquisition, engagement, and retention.

This role is ideal for someone who enjoys being hands-on, working in tools, and operating at the intersection of execution and data.

Responsibilities

Execute Campaigns End-to-End

- Build and launch merchandising surfaces and promotional campaigns

- Support campaigns tied to key occasions and launches

- Maintain campaign calendars and trackers





Support Consumer Promotions

- Execute promotional campaigns across lifecycle stages

- Apply promotions to relevant customer segments

- Scale campaigns across markets

Monitor Performance & Improve Execution

- Track performance and flag issues

- Support analysis and A/B testing

- Use data to optimize campaigns

Ensure Operational Excellence

- Maintain quality standards

- Monitor and troubleshoot campaigns

- Support QA and launches

Collaborate Cross-Functionally

- Work with S&O;, Marketing, Product, Analytics

- Support data tracking with BI/Engineering

- Improve processes and documentation

Qualifications

Professional Experience

- 1-3 years of experience in Operations at a fast paced tech company, Consulting, etc.

Execution & Attention to Detail

- High attention to detail and quality

- Ability to manage multiple priorities

Analytical & Data-Aware

- Comfortable working with data

- Basic SQL and Excel knowledge

- Ability to interpret performance metrics

Problem Solving

- Proactive and solution-oriented

- Comfortable with ambiguity

Collaboration

- Robust cross-functional communication

- Eager to learn and contribute

Nice to Have

- Experience with CRM or campaign tools

- Exposure to A/B testing

- Basic design skills

Diversity & Inclusion

We are committed to building a diverse and inclusive workplace where everyone belongs and can thrive.

📌 Consumer Strategy & Operations Associate (Melbourne)
🏢 Sidekicker
📍 Melbourne