About Us: Australian United Retailers (AUR), operating under the FoodWorks brand, is a dynamic and innovative player in the retail industry. We are seeking a proactive and highly organised Merchandise Services Coordinator to join our team at the Melbourne Support Office. This is a unique opportunity to make a significant impact in a major growth area for our business.

About the Role: The Merchandise Services Coordinator is a newly created role within the Merchandise Services team, designed to support the growth of AUR Link (our direct supplier ordering platform). As the platform continues to grow, this role will be instrumental in supporting supplier and retailer onboarding, order management, communications and continuous improvement initiatives.

While AUR Link will be the primary focus, this is a varied role that provides analytical, administrative and project support across Pricing, Promotions, and the broader Merchandise Services function. You will assist with reporting, price file maintenance, stakeholder communications, data analysis and operational activities that support key commercial initiatives and deliver competitive outcomes for our retailers.

The successful candidate will thrive in a fast-paced environment, enjoy variety, learning new skills and contributing across multiple areas of the business.

Key Responsibilities
Responsibilities key to the role will include but not be limited to;

- Support the onboarding of our stores and direct suppliers to our AUR Link portal, including user training and education.

- Maintain strong working relationships with retailers and suppliers, acting as a key point of contact for enquiries, support and issue resolution.





- Daily review of store orders on our supplier portal ensuring orders are being processed and dispatched correctly.

- Create, optimise, and maintain product listings on AUR Link including titles, descriptions, SKUs, images and content to improve search ranking and conversion rates.

- Troubleshoot any problems across multiple internal and external stakeholders so that our direct supplier ordering process is smooth and reliable.

- Support pricing, promotional and compliance teams through reporting, administration and data analysis.

- Assist with the preparation and maintenance of supplier and retail price files.

- Prepare and distribute communications relating to AUR Link, pricing changes, promotional activity and other key business initiatives.

- Collaborate with the category and commercial teams to deliver on our pricing strategies.

- Support new initiatives and projects by assisting with testing, planning, implementation and post-launch reviews.

- Assist teams across Merchandise Services as priorities shift throughout the year.

The Successful Applicant
The successful candidate will display the following skill sets;

- Business Analysis – The ability to extract, interpret and apply available data sources with an analytical approach to business initiatives and performance measurement.





- Price File Management – Prepare and maintain supplier and retail price files, ensuring accuracy and attention to detail.

- System Training & Support – Experience supporting customers through technology adoption, change management or system implementation projects.

- Relationship Building – Demonstrated ability to develop solid working relationships with retailers, suppliers and internal stakeholders to achieve mutually beneficial outcomes.

- Attention to Detail – Extremely thorough and detail-orientated, ensuring accuracy across day-to-day requirements.

- Time Management – Strong ability to prioritise, plan and organise work in a rapid-paced environment while managing multiple tasks and deadlines.

- Teamwork – Ability to work collaboratively within a team environment while also operating autonomously when required.

Essential Skills & Experience:

- Experience in FMCG, eCommerce, retail, merchandising support, administration or customer service environments.

- Exposure to pricing, promotions, supplier management, analytics, online platforms or retail operations will be highly regarded.

Intermediate to Advanced Excel Skills Including:

- Data importing, cleansing and aggregation.

- Pivot Tables and reporting.

- VLOOKUP, XLOOKUP, INDEX and MATCH functions.

- Ability to analyse and interpret data to support business decisions

This role is ideal for someone looking to build a long-term career in merchandising, retail operations, pricing, category management or commercial support.

If this sounds like the opportunity you were seeking, apply now!

📌 Merchandise Services Coordinator (South Wharf)
🏢 Australian United Retailers
📍 South Wharf