An exciting opportunity has become available for a Senior Consultant, where you will be working within a team of highly experienced and capable consultants to assist with end to end delivery of projects. Your day to day role will be project based, working with our customers post sale to workshop requirements gathering, design of solution with supporting documentation, hands on implementation of ServiceNow including configuration, development of integrations, testing and quality assurance, and project conclusion activities such as training, documentation as built, handover and transition to customer, whilst assisting our project managers and team leaders on Risks/Issues/Actions/Changes and estimates.

What the role at Nexon can offer you:

- Flexible working arrangements available
- Valuable training offered across the business, including full access to our Learning & Development platform- Go1
- A work culture that puts emphasis on connectivity, professional development, and growth, offering dedicated Professional Development Leave days for all staff
- A workplace focused on employee wellbeing, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
- Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
- Working alongside highly experienced professionals willing to share their knowledge
- This is a senior role. You can expect to be trained, certified in ServiceNow, leading and contributing to projects and R&D; by surrounding yourself with the best ServiceNow professionals in the market in a highly rewarding environment

Tasks and Responsibilities:

- Participating in client workshops, requirement gathering to provide solutions
- Preparing and assisting with functional and technical design workshops and providing input into estimates




- Implementing and delivering ServiceNow solution in adherence to technical best practice and standards through software/Platform configuration
- Contributing to client engagements both individually and as part of the team
- Ensuring deliverables to customers are complete, with attention to detail in a timely, consistent and high-quality manner
- Working with various clients across commercial to enterprise
- Achieving and maintaining ServiceNow certifications within the various product lines through completion of training assessments to grow your skills in a satisfactory manner to align to our Partner Program requirements
- Providing excellent customer support through exceptional interpersonal skills, verbal communication and written communication

Essential Knowledge, Skills and Experience:

- Relevant tertiary degree, and/or recognised industry qualifications and experience
- 7+ Years of ServiceNow expertise
- Minimum of 10 years' commercial experience in a software discipline, with 5+ years experience on multiple Enterprise service management implementations on ServiceNow end to end deployment;
- Demonstrated ServiceNow experience and certifications (Certified System Administrator and at least Certified Implementation Specialist certifications) and commitment to training and maintaining certifications;
- Excellent stakeholder engagement skills in building and maintaining relationships, both within Nexon, ServiceNow as the vendor and our customer base

Preferred/Highly Desirable Skills and Experience:

- Knowledge of service management frameworks (e.g. ITIL or SIAM)
- Experience on the ServiceNow platform outside of ITSM (such as CSM, HR, ITOM, Portal etc.)
- Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and Waterfall (Prince/PMBOK) and a positive discipline and accounting for your time accurately

📌 ServiceNow Senior Consultant, Any Nexon Location (Sydney)
🏢 Nexon Asia Pacific
📍 Sydney