Company description:

Department of Communities and Justice

Job description:

Client Service Officer - Housing & Homelessness

- Location Flexible - Newcastle / Tuggerah / Lismore / Tweed Heads
- Employment: Ongoing full-time opportunity based in one of our local offices, with regular client and community engagement
- Salary: $82,533 - $95,482 plus superannuation and annual leave loading
- Opportunities for learning, development, and internal career progression

This position is open to Australian Aboriginal and Torres Strait Islander people only.

Help strengthen communities through safe and stable housing

Homes NSW is seeking Aboriginal and Torres Strait Islander people who are passionate about supporting individuals, families and communities.

As a Client Service Officer, you'll work directly with people experiencing housing stress or homelessness, helping them access and maintain secure, stable housing. Your cultural knowledge, lived experience, community connections and ability to build trust can make a real difference.

Whether you've worked in community services, customer service, health, education, housing, youth work, or have strong community connections, we'd love to hear from you.

See the role before you apply: Day in the Life of a Client Service Officer

Hear directly from our team and get an authentic insight into what it's like working as a Client Service Officer. Learn about property visits, supporting vulnerable clients, working in the community, and the rewarding opportunities that come with helping people sustain their housing.

https://www.youtube.com/watch?v=ZOo2_XlRmOY

Join our Information Session

Interested in learning more? Meet members of the team, hear about the realities of the role, and ask questions before submitting your application.

Tuesday, 18 August 2026 at 5pm, click here to register:

Client Service Officer Information Session - Fill in form

Your role

Client Service Officers are the public face of Homes NSW, providing critical services and quality advice to clients, including people with complex support needs.

This is a rewarding role where you will work directly with tenants, housing applicants, advocates and support services to help deliver positive housing outcomes. You'll support people experiencing homelessness, those at risk of homelessness, and social housing tenants to access and sustain safe and stable housing.

No two days are the same. You may be assisting a client at the service counter, conducting a property inspection, supporting a tenant experiencing challenges, or working with partner agencies to help someone access housing assistance.

What you'll do

You will work with clients, support services and community partners to help people access and sustain housing.

Depending on the team, you may:

- Support tenants through home visits and property inspections
- Help people access housing assistance and homelessness services
- Work with clients face-to-face, over the phone and in the community




- Assess applications and provide advice on housing options
- Work collaboratively with community organisations and support services

What we're looking for

You may have gained relevant skills through employment, volunteering, community involvement, caring responsibilities, cultural leadership or lived experience.

You'll bring:

- Strong communication and relationship-building skills
- Empathy, resilience and professionalism
- Confidence working independently and in the community
- A commitment to positive outcomes for individuals, families and communities
- Community connection, cultural knowledge, or experience supporting Aboriginal and Torres Strait Islander people

Why join Homes NSW?

- Make a genuine difference in Aboriginal communities.
- Receive comprehensive training and support.
- Build a rewarding career with the NSW Government.
- Work in a culturally inclusive setting.
- Help improve housing outcomes and support people when they need it most.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia's First Nations people.

Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

- is of Aboriginal and/or Torres Strait Islander descent, and
- identifies as an Aboriginal and/or Torres Strait Islander person, and
- is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html





What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment

- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities

- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 23 August at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Tammy Childs on 04•• ••• 853 or via email ••••@homes.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact April McCarthy via 04•• ••• 435 or [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW' page.

📌 Aboriginal and/or Torres Strait Islander Client Service Officer (Tuggerah)
🏢 Department Of Communities And Justice
📍 Tuggerah