About the Role

We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).

Key Responsibilities

- Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
- Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.
- Maintain CMDB data quality, integrity, governance, and compliance standards.
- Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
- Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
- Support configuration management processes and drive adherence to ITIL-aligned practices.
- Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.




- Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.
- Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
- Create and maintain technical documentation, process guides, and knowledge articles.

Required Skills & Experience

- Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.
- Hands-on experience with:
- Hardware Asset Management (HAM)
- Configuration Management Database (CMDB)
- Discovery
- Configuration Management / SACM
- IT Service Management (ITSM)

- Strong understanding of Configuration Items (CIs), CI relationships, and service mapping concepts.
- ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).
- Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.
- Understanding of cloud, server, network, and infrastructure environments.

Additional Requirements

- Current Australian Government security clearance (Baseline, NV1 or higher).

Benefits

- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace
- Adaptable Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

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📌 ServiceNow Hardware Asset Management (HAM) Consultant (City of Sydney)
🏢 Accenture Australia
📍 City of Sydney