Hybrid IT Service Desk Lead: Drive SLA Excellence (Brisbane City)

Hybrid IT Service Desk Lead: Drive SLA Excellence (Brisbane City)

10 Aug
|
Queensland Government
|
Brisbane City

10 Aug

Queensland Government

Brisbane City

QRIDA is seeking an experienced Service Desk Lead to oversee the day-to-day operations of the Service Desk, ensuring high-quality IT support for internal and external stakeholders. You will mentor and coordinate the Service Desk team, fostering a cooperative and high-performing culture.

As part of QRIDA, you will monitor incident resolution, service requests, and escalations to meet SLAs and KPIs, while driving continuous improvement and alignment with organizational goals.

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📌 Hybrid IT Service Desk Lead: Drive SLA Excellence (Brisbane City)
🏢 Queensland Government
📍 Brisbane City

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