The Shack Monterey Pty Ltd 83 Barton St, Monterey NSW 2217 Full Time Hospitality, Retail and Service Manager $80,000 + SUPERANNUATION

Duties and Responsibility

- Plan, organise and oversee The Shack’s hospitality, customer-service and general business operations.
- Develop and implement operational procedures, service standards and performance controls.
- Coordinate café, takeaway and customer-service activities to maintain effective service delivery.
- Monitor sales, budgets, operating costs and overall business performance and prepare reports for the directors.
- Manage purchasing, product pricing, inventory control, stock availability and supplier relationships.
- Oversee the purchasing, display, pricing and sale of the business’s retail products.
- Recruit, train, roster, supervise and evaluate hospitality and customer-service employees.
- Review operational performance and implement improvements to efficiency, profitability and service quality.
- Manage customer feedback and complaints and implement appropriate corrective actions.
- Ensure compliance with food safety, hygiene, WHS, employment and other applicable regulatory requirements.
- Coordinate promotions and customer-service initiatives to support sales and business growth.
- Identify and manage operational risks affecting employees, customers, stock and service delivery.
- Liaise with directors, employees, suppliers,



contractors and external service providers regarding operational requirements and business performance.

Qualification and Experience

- AQF Associate Degree, Advanced Diploma, Diploma or higher qualification in Hospitality Management, Business Management, Service Management or a closely related field.
- At least three years of relevant management experience in hospitality, customer service or related service-based operations.
- Demonstrated experience planning, organising and overseeing day-to-day business operations.
- Proven experience managing employees, including recruitment, training, rostering, supervision and performance monitoring.
- Experience managing budgets, operating costs, sales performance, purchasing, inventory and supplier relationships.
- Demonstrated ability to develop operational procedures, service standards and performance-improvement strategies.
- Experience monitoring business performance and preparing operational and financial reports for management.
- Experience managing customer feedback, business enquiries and stakeholder communications.
- Sound knowledge of food safety, hygiene, WHS, employment and other applicable regulatory requirements.
- Strong leadership, commercial awareness, communication, analytical, problem-solving and stakeholder-management skills.
- Proficiency in Microsoft Office, point-of-sale systems and other relevant business-management software.

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📌 Full Time Hospitality, Retail and Service Manager (City of Sydney)
🏢 Rashi Joshi
📍 City of Sydney