About The Role

In this key role, you will carry out necessary maintenance, repairs and testing of our healthcare equipment, including beds, patient hoists, wheelchairs, motorised scooters, and a wide range of medical equipment and health aids.

Role Details

- Role Title: Service Technician
- Location: Thomastown, Victoria, Australia
- Hours: Monday – Friday, Full Time Permanent
- Reporting: Service Manager - Victoria

Essential Skills & Qualifications

- Preference for a Mechanical or Service Technician background or field experience within the healthcare or service‑related sector.
- Strong problem solving to meet customer needs and provide appropriate solutions.
- Ability to deliver a high level of communication and skilled customer service.
- The ability to work independently with strong time management, punctuality and administrative skill set.
- Current and valid Driver’s License and willingness to travel to meet client requirements.

Duties & Responsibilities





- Troubleshoot and complete repairs and servicing with the highest level of skill and customer service.
- Prepare clear, accurate and concise service records.
- Maintain servicing equipment and the company vehicle in good condition, ensuring inventory is adequate.
- Become an expert on our products, stay up-to-date with new features and offerings, and use this knowledge to deliver seamless repairs.
- Maintain the safety and integrity of all serviced products in accordance with Australian Standards and Company Policy.

Benefits

- Fully maintained company van, mobile, and laptop.
- Employee discounts on Aidacare health equipment products and services.
- Quarterly incentive scheme.
- Employee Assistance Program to support mental wellness.
- Perks package includes discounts for retail, insurance, gym, and more.
- Comprehensive training program to equip you with the necessary skills and knowledge.

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📌 Service Technician (City of Whittlesea)
🏢 Aidacare
📍 City of Whittlesea