Job Description

Job Description

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Engagement Manager – Professional Services

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Location: Sydney, Australia

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Sprinklr is looking for a high‐impact Engagement Manager to partner with our largest Enterprise customers across APJ. This is not a delivery‐only role; it combines strategy, commercial thinking, and customer outcomes.

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You will sit at the intersection of Sales, Services, and Customer Success, shaping how our customers adopt and realise value from Sprinklr. From pre‐sales strategy through to solution design, you will own how services accelerate growth, unlock revenue, and ensure long‐term success.

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Why this role stands out

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- Own the services strategy for high‐value enterprise deals

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- Direct influence on revenue growth and deal closure

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- Partner with senior customer stakeholders as a trusted advisor

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- Work across ASEAN/APJ markets, adding regional exposure

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- Blend of consulting, commercial, and solution architecture

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What you will do

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Pre‐sales leadership and deal shaping

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- Partner with Sales to scope, position, and win services work across new and existing Enterprise accounts

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- Lead discovery conversations to uncover business challenges and define the right service strategy

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- Design and propose end‐to‐end service offerings spanning implementation, managed services, training, and moderation

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Solution design and commercial ownership

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- Own the creation of Statements of Work, proposals, and project plans aligned to customer outcomes

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- Translate business needs into practical, scalable deployment strategies

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- Support deal strategy, close plans, and commercial negotiations

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Executive stakeholder engagement

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- Deliver compelling executive‐level presentations that position Sprinklr as a long‐term partner

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- Build trusted relationships with key customer stakeholders to drive adoption and growth

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Cross‐functional alignment

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- Work closely with Sales, Product, Services, and Delivery teams to ensure solutions are viable and aligned

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- Ensure smooth transition from pre‐sales to delivery with clearly defined expectations

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Business and pipeline management

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- Manage services pipeline, contribute to forecasting accuracy, and drive deal progression

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- Support key accounts through escalation and strategic intervention where required

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What you bring

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- Experience in professional services, solution consulting, or business development roles

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- Robust ability to translate customer challenges into commercial solutions

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- Proven track record supporting or closing complex enterprise deals

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- Exceptional communication, storytelling, and executive presence

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- Comfortable operating in a fast‐paced, highly matrixed workplace

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- High ownership mindset. You take initiative and see things through

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Bonus: Experience with social media platforms, CX, or enterprise SaaS ecosystems

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Benefits

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Sprinklr offers a comprehensive suite of benefits designed to support personal well‐being, including voluntary healthcare coverage where applicable, paid time off, and a supportive mentoring program. We invest in our people's growth and well‐being.

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Equal Employment Opportunity

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Sprinklr is an equal‐opportunity employer committed to diversity and inclusion. Reasonable accommodations are available upon request during the interview process.

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📌 Engagement Manager - Professional Services (Sydney)
🏢 Sprinklr
📍 Sydney