Customer Service & Administration Officer

As a key point of contact for our customers, you will assist with enquiries received in person, by telephone and through our general email account. You will also support the day-to-day administration of customer orders, supplier orders, invoicing and freight bookings.

Your responsibilities will include:

- Responding to enquiries from commercial, wholesale and retail customers
- Providing friendly and professional customer service by telephone, email and in person
- Entering and processing customer orders
- Preparing invoices and completing general data entry
- Entering and maintaining product information within our systems
- Processing inward orders from product suppliers
- Obtaining freight quotations and arranging freight bookings
- Maintaining accurate customer, order and product records
- Assisting with general office administration
- Supporting other members of the team when required

About you

We are looking for someone who is dependable, accurate and comfortable managing a range of responsibilities throughout the day.

To be successful in this role, you will ideally have:

- Previous experience in customer service, administration or order processing
- Strong written and verbal communication skills




- Confidence communicating with both commercial and retail customers
- The ability to organise priorities and complete tasks with limited supervision
- Experience using Microsoft Excel and other Microsoft Office applications
- Confidence learning new systems and processes
- A practical, helpful and team-focused approach

Experience using Cin7 Core, inventory management software or a similar order processing system would be an advantage, but training will be provided to the right person.

Experience with freight quotations, transport bookings, invoicing or wholesale customer orders would also be highly regarded.

Hours

This is a permanent part-time position working approximately 18 hours per week:

- Monday, 8.30 am to 3.00 pm
- Wednesday, 8.30 am to 3.00 pm
- Friday, 8.30 am to 3.00 pm

What we offer

- A stable, permanent part time position
- Consistent weekday working hours
- A varied role with customer contact and administrative responsibility
- Training of our internal systems
- A supportive, practical and collaborative team environment
- A competitive package based on experience

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📌 Customer Service & Administration Officer (Brisbane City)
🏢 Just Add Plants
📍 Brisbane City