Job description

Join Meliora’s Brisbane team as a Support Worker

Meliora Support Services is a charity-based organisation working across disability and aged care in Brisbane and the South Burnett. In Brisbane, our HQ is based in Aspley, and at this time most of our clients are on the Northside.

We’re urgently seeking experienced Support Workers who want to be part of a close, caring team where people communicate openly, support one another, and take pride in doing the work well.

This is not a role for somebody looking to simply get through a task list and head home. Good support work calls for patience, judgement, care, consistency, and the ability to stay present with people through sensitive, practical, confronting, and deeply personal moments.

About the role

Depending on the participant and the shift, the work may include:

- social and community support
- personal care
- domestic tasks and practical help around the home
- transport and appointments
- helping people stay connected to the people and places that are important to them
- supporting both people with disability and older people in the community

Some shifts are straightforward. Others ask more of you.

Support work can be warm, rewarding and full of connection, but it can also be emotionally demanding. Every participant brings their own needs, personality, history, communication style, routines, risks, and support requirements. You need to be able to adapt, notice what is happening, think and feel clearly, and respond in a way that is genuine, caring and responsible.

At Meliora, we understand that things do not always work out the way they appear on paper. That is why our approach is to work with you, listen properly, understand what is actually challenging you from client to client, and collaborate on solutions. We want a practical understanding of what is happening in your shifts, so we can respond early, problem solve with you, and help you keep building the kind of support that genuinely improves people’s lives.

Our communication,



rostering and shift notes systems are built around keeping our support workers connected, informed and supported, so they can do their job to the best of their ability.

What we’re looking for

We’re after people who are:

- reliable and consistent
- strong communicators
- personally responsible
- respectful, switched on, and good with people
- able to follow directions and ask questions when unsure
- willing to do the work that is needed, whether that is community access, personal care, transport, or practical help around the home
- centered enough to handle sensitive or confronting situations well
- thoughtful, observant, and able to notice what is really going on for the person in front of them
- committed to treating people with dignity, as human beings

You will also need to have the following or a willingness to obtain:

- driver's license
- reliable, clean, comprehensively insured vehicle (you will have clients in your car)
- blue card
- NDIS worker check (NDISWC)
- federal police check
- current first aid and CPR
- NDIS training modules

What we offer

We know great support workers are hard to find. From our side, we offer:

- above-award rates based on your SCHADS level, qualifications, and experience
- options ranging from casual, to part time and full-time work
- More money in your pocket: As a PBI Charity, we offer full income packaging, including for casual workers. You can earn a large portion of your salary tax-free, plus meal/entertainment benefits. This may effectively boost your take-home pay by thousands.
- a caring and well-supported team
- clear communication from management
- concerns raised by staff being seen and responded to quickly
- practical collaboration and support when things become difficult on shift
- work that is varied, human, and never just paint-by-numbers
- the chance to be part of a charity-based organisation doing useful work in the community

If you want to work somewhere that values good judgement, open communication, emotional maturity, and genuine care for both clients and staff, we’d love to hear from you.

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📌 Support Workers (City of Gold Coast)
🏢 Meliora - Support Services
📍 City of Gold Coast