North Queensland Combined Women's Services Inc – Townsville QLD

About You

It is a genuine occupational requirement of this position that it be filled by a woman as permitted by, and arguable under Sections 25, 104 and 105 of The Anti-Discrimination Act 1991. First Nations women are encouraged to apply.

- Certificate III in Business Administration or similar; or equivalent experience.
- Current Working with Children Blue Card.
- Right to Work (Australian/New Zealand passport; Australian/New Zealand Birth Certificate or Citizenship Certificate or International Passport & Visa)

Position Summary

The Women's Centre are currently looking to employee a part-time Receptionist/ Administrator for 3 days per week (Monday, Thursday and Friday) for a 6-month contract with strong possibility of extension.

Employees are engaged for the purpose of managing the initial contact to women presenting at The Women's Centre during opening times. Employees must respond proactively and supportively to all women who access the Centre, and to all other inquiries.

- Provide a welcoming and supportive response to women who contact The Women’s Centre during business hours, primarily by phone or email, but also to women attending the Centre in person.
- Provide administrative support to the organisation.
- Provide accurate and timely information and referral to service users.

Key Requirements

- Experience working within a frontline reception environment
- Customer focussed with the proven ability to provide professional customer service
- Demonstrated experience in a range of administrative and clerical functions
- Intermediate level experience in MS Office, IT systems and databases.
- Excellent communication skills, both verbal and written
- Excellent organisational skills with the ability to prioritise and meet deadlines
- Solid cultural awareness of Aboriginal and Torres Strait Islander peoples
- Experience in not-for-profit community service organisations (preferable)

Job Responsibility





Responsibilities

- To demonstrate an understanding and commitment to feminism and to foster an environment dedicated to the celebration and promotion of feminist principles.
- To work towards achieving the vision mission and aims of NQCWS.
- To maintain a commitment to Social Justice Issues.
- To observe and uphold the Human Rights Act 2019.
- To contribute to the quality system and continuous improvement.
- To take all reasonable care to ensure the safety and health of self and that of others and comply with all instructions given in regard to safely carrying out all duties, in accordance with Workplace Health and Safety policies and procedures and relevant legislation.

Duties

- Conduct the functions of front office reception to welcome all women to the Centre.
- Attend to all incoming telephone calls, emails and women presenting at the Centre.
- Assess needs of women presenting to the Centre and refer to appropriate team, accurately recording information on database.
- Notify appointment arrivals, cancellations and re-bookings in a prompt and timely manner.
- Provide information and referral as required to service users.
- Support women to access the telephone and the computers and assist with printing and scanning.
- Accurately record information on the internal database.
- Accurately input, update and maintain data in databases and spreadsheets.
- Create, maintain and display current service and event information on internal and external information boards.
- Maintain distribution lists of all stakeholders for circulation of information.
- Create,



maintain and circulate the Centre's monthly Calendar and group flyers.
- Maintain storage and organisation of resources for use by clients, staff and visitors including information pamphlets, craft supplies, meeting room supplies to ensure the smooth operation of the organisations’ services.
- Contribute to and support the tidy, timely and appropriate management of the administration space, consumables, communal areas, kitchen, garden and workspace, including washing towels, tea-towels and communal room blankets/throws when needed.
- Monitor, purchase and refill stock in bathrooms, client laundry and groceries required for the client pantry.
- Conduct tasks to open and close the Centre.
- Accept and organise donations, including collating client care packs and storage of all items accessed by staff for SHS, SASS, SART & WHS Services.
- Support meetings as required including calendar appointments, room bookings and arrangements, preparing agendas, arranging catering, assisting attendees and preparing and distributing meeting minutes.
- Respond appropriately to emergency situations and participate as part of the Centre’s Emergency Management Team.
- Assist in policy formulation and the quality systems of the organisation.
- Attend staff meetings as required, participate in teamwork, share on a rotating basis responsibility for taking minutes and facilitating meetings.
- Other administrative tasks as requested by the CEO, Business Administrator and Finance/ HR Officer

Other Duties

- Other duties as reasonably required within the scope and skills of this position.

Award Classification

- Commensurate with experience under the SCHADS Award 2010 - Level 3

Responsible to

- Business Administrator

Job Functions

Job Benefits

- Above award entitlements
- Not for Profit Salary Packaging

Selling Point

Join a long established, well known, community service supporting women in the Townsville region.

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📌 Receptionist/ Administration Worker (Townsville)
🏢 North Queensland Combined Women's Services
📍 Townsville