Role Title: Call Centre Assistant

Role Type: Permanent, Part time

Department and Location: Food Services, The Mater hospital, North Sydney

Salary: 32.61 AUD base per hour +super

About the Role

The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals. The position holder will be responsible for assisting patients as well as their guests and family members with meal selections via the electronic system, telephone, or in person from patients' rooms (for patients screened as needing assistance). The Call Center Assistant will utilise the CBORD software system, which interfaces with the patient electronic medical record, answer patient calls, enter meal orders into CBORD and aid patients with menu selections that are in accordance with their prescribed diet.

About You

As an outstanding Call centre assistant, you are a master of customer service.

- Can do attitude
- Great communication skills
- Eye for detail
- Excellent customer service skills
- Positive personal presentation
- Be familiar with all telephony, computer operations, menus and diets

What we can offer you

- Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
- For-Purpose Impact: Be part of a not-for-profit where surplus is reinvested into research & community care
- Maternity Excellence: Join Sydney's top private service and the city's unique private Lvl 4 Special Care Unit
- Surgical Innovation:



Work in the only Aus member hub of the International Society of Orthopaedic Centres
- Oncology Leadership: Deliver cutting-edge cancer care backed by specialised & holistic wellbeing centres
- Safe Staffing: Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratios
- Growth: Access world-class research funding & scholarships via The Friends of the Mater Foundation
- Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations
- Sponsorship - work rights for Australia

Visa and Work Rights

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and-or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit or get in contact at View Reconciliation Action Plan Code of Conduct: View Code of Conduct

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📌 Call Center Assistant (North Sydney Council)
🏢 Rashi Joshi
📍 North Sydney Council