09 Aug
|
Convergys
|
Australia
09 Aug
Convergys
Australia
Concentrix is seeking a CCaaS Support Engineer in Melbourne to deliver Level 1 and Level 2 support for CCaaS platforms such as Amazon Connect and Genesys Cloud.
You will configure IVR and routing, triage incidents, monitor systems, and collaborate with cross-functional teams.
The role may involve on‐call duties to support 24x7 operations.
The ideal candidate has 2+ years in technical support for contact center tech, robust communication, and familiarity with ITIL processes.
J-*-Ljbffr
📌 Ccaas Support Engineer — 24/7 On‐call & Ivr Routing Melbourne (Australia)
🏢 Convergys
📍 Australia