- __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
- __vacancyopjusttionswidget.opt-Job Type__ Permanent
- __vacancyopjusttionswidget.opt-Job Category__ Rooms
- __vacancyopjusttionswidget.opt-Brands__ Accor Apartments & Realty

- __vacancyopjusttionswidget.opt-Job Schedule__ Full time
- __vacancyopjusttionswidget.opt-Job Type__ Permanent
- __vacancyopjusttionswidget.opt-Job Category__ Rooms
- __vacancyopjusttionswidget.opt-Brands__ Accor Apartments & Realty

22 Surf Parade, 4218, Broadbeach, AUS

Req-62430

Guest Service Agent

Mantra Sierra Grand is located in Broadbeach and walking distance from the light rail. This property offers one, two and three bedroom apartments, in addition to a three bedroom penthouse, fully equipped gym, in-house theatre, tennis court and seasonally heated swimming pools, sauna and steam room. With Pacific Fair Shopping Centre just a stone's throw away, you have easy access to retail and dining therapy on your days off! However, if that’s not your thing you'll find your perfect spot on the nearby beach – whether it's for a relaxation session or beach sports!

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

- Previous experience in hotel front desk operations is a valuable asset
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Available to work a variety of shifts including nights, overnights, weekends,



and public holidays as required

Accor Benefits

- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

Learn About Us

We take pride in promoting heartfelt hospitality with a French Zest,



valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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📌 Guest Service Agent (City of Gold Coast)
🏢 Accor Global Reservation Centre
📍 City of Gold Coast