PartaleTalentisproudtobepartneringwithaSaaStechnologybusinessthatdevelopsinnovativefleetmaintenance,compliance,andassetmanagementsoftwareusedbyorganisationsacrossmultipleinternationalmarkets.Thisbusinessisaninnovativesoftwareproviderofferingsolutionsforbusinessesmanagingon‑road,off‑road,fixed,andmobileassets.

Ourclienthasbuiltastrongreputationbydeliveringexceptionalcustomerservice,helpingbusinessesstreamlinecompliance,improveoperationalefficiency,andreduceadministrativeburden.Duetocontinuedgrowth,theyareseekingaCustomerSupportSpecialisttojointheircollaborativeandcustomer-focusedteam.

Thisisahands-oncustomerandtechnicalsupportrolewhereyou'llbethefirstpointofcontactforcustomersrequiringassistancewiththeplatform.Workingwithinahighlyregardedsupportteam,you'llassistusersinresolvingsoftwareissues,troubleshootingtechnicalqueries,collaboratingwithdevelopersandensuringcustomersreceiveaconsistentlyhighstandardofservice.

Thisopportunityisideallysuitedtosomeonewhoenjoysproblem-solving,hasstrongcommunicationskills,andthrivesinacustomer-centricenvironment.

KeyResponsibilities

CustomerSupport

- Respondtocustomerenquiriesviaphone,ticketingsystems,andonlinemeetings.
- Delivertimely,professional,andsolutions-focusedcustomersupport.
- Buildstrongrelationshipswithcustomersandprovideanexceptionaluserexperience.




- Manageandprioritisesupportrequeststhroughtheticketingsystem.

TechnicalSupport

- Investigate,document,andescalatetechnicalissuestotheDevelopmentTeamwhererequired.
- Assistwithissueresolutionandtestingalongsidedevelopers.
- WorkcloselywithDevelopment,Product,andCustomerSuccessteams.
- Participateinteamdiscussionsfocusedoncontinuousimprovementandserviceexcellence.

AboutYou

Experience&Skills;

- Abilitytoinvestigateissuesmethodicallyandidentifyrootcauses.
- Strongorganisationalskillswiththeabilitytomanagecompetingpriorities.

HighlyRegardedExperience

- SaaSorsoftwareapplicationsupportexperience.
- KnowledgeofAPIs,webhooks,systemintegrations,orrelatedtechnologies.

PersonalAttributes

- Customer-focusedandsolutions-oriented.
- Reliable,organised,andprocess-driven.
- Comfortableworkingindependentlyandtakingownershipofoutcomes.
- Naturallycuriouswithaproactiveapproachtoproblem-solving.

What'sonOffer?

- Joinagrowingandhighlysuccessfultechnologybusiness.
- Workwithasupportiveandcollaborativeteam.
- Exposuretoinnovativesoftwareproductsandcustomersacrossmultipleindustries.
- Genuineopportunitytocontributetoproductandserviceimprovements.
Secure,long-termcareeropportunitywithabusinessexperiencingcontinuedgrowth.

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📌 Customer Support Officer (City of Sydney)
🏢 PARTALE
📍 City of Sydney