- Location441 Malvern Rd,South Yarra, VIC, 3141,Australia
- Employee TypeFull-time Permanent - 76

Contact information

- Contact NameHart M.
- Contact Phone ***
- Contact ************@autosportsgroup.com.au

Description

We are seeking a customer-focused and motivated Service Advisor to join the team at Volvo Cars South Yarra.

This is an exciting opportunity to work with a premium automotive brand, delivering an exceptional service experience and acting as the key link between our customers and workshop team.

About the Role

As a Service Advisor, you will be responsible for managing the customer service journey from booking through to vehicle handover. You will ensure clear communication, accurate job management, and a high standard of customer satisfaction at all times.

Key Responsibilities

- Greet and assist customers in a skilled and friendly manner
- Manage service bookings, job cards, and repair order progression
- Communicate vehicle updates, quotes, and repair timelines to customers
- Liaise with technicians to ensure efficient workflow and accurate diagnostics




- Upsell additional services where appropriate and aligned to customer needs
- Ensure all documentation and invoicing is completed accurately
- Maintain high customer satisfaction and dealership standards

About You

- Strong customer service and communication skills
- Pentana DMS experience preferred but not essential
- Automotive dealership or service advisor experience (preferred)
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and administration skills
- Confident using systems and managing workflow processes
- A team player with a proactive attitude

What We Offer

- Opportunity to work with a premium brand
- Supportive and professional dealership environment
- Ongoing training and career development
- Stable, full-time position within a reputable group

If you are passionate about customer service and enjoy working in the automotive industry, we would love to hear from you.

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📌 Service Advisor (City of Stonnington)
🏢 Autosports Group
📍 City of Stonnington