You Connect is a leading provider of disability and mental health support services dedicated to empowering individuals with disabilities to live fulfilling lives. We are committed to delivering high-quality care and support tailored to the unique needs of each individual.

Position Overview:

We are seeking dedicated workers with a specialisation in complex mental health to join our team. The ideal candidate will have a genuine passion for supporting individuals with mental health conditions and will play a crucial role in providing personalised care and assistance to our participants.

Key Responsibilities:

- Provide person-centered support to individuals with disabilities and mental health diagnosis living in SIL settings.
- Assist with daily living activities such as personal care, meal preparation, medication management, and household tasks.
- Provide person centered care and support to individuals with complex mental health needs.
- Safely and effectively manage and de-escalate behaviours such as self-harm, property damage, sexualised behaviours, and verbal or physical aggression.
- Implement behaviour support strategies, including crisis intervention techniques, to ensure the safety of participants and staff.
- Work collaboratively within a multidisciplinary team to develop and implement individualised support plans.
- Accurately document and report on participant progress in a timely manner.
- Foster a safe, supportive, and structured setting that promotes positive behaviours and healthy relationships.




- Foster a positive and inclusive environment that promotes independence, choice, and dignity.

Qualifications and Skills:

- Experience supporting individuals with trauma including childhood trauma, Complex PTSD or other adverse life events. Proficiency in trauma informed care principles and interventions.
- Experience supporting individuals exhibiting complex behaviours associated with mental health conditions such as aggression, self-harm or disordered thinking.
- A minimum of 1-2 years experience supporting individuals with complex mental health conditions is required.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work varying shifts, including weekends and inactive sleepovers, as required.
- A current First Aid certificate and a valid driver's licence are advantageous.
- NDIS Workers Clearance, Police Check and Working with Children Check (WWCC) are required for this role.

Benefits and Perks:

- Competitive salary commensurate with experience
- Ongoing training and professional development opportunities.
- Supportive and inclusive work environment.
- Salary Packaging & Novated Leasing options (Part-time employees).
- Employee Wellness program.
- 2 x yearly staff celebrations.
- Free annual leave day in your birthday month! (Part-time employees).
- Employee assistance programme and other benefits.

You Connect is an EEO organisation and encourage Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

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📌 Complex Mental Health Support Worker (Newcastle City Council)
🏢 You Connect
📍 Newcastle City Council