Mountain Trail RV is looking for an organised and customer-focused Service Advisor to join our Albury team.

Based at our front reception, you will be the face of our sales/service department and the main point of contact for customers requiring after-sales support. You will coordinate service bookings, warranty and insurance claims, parts ordering and customer communication, helping ensure every job progresses smoothly from initial enquiry through to completion.

This role would suit someone who enjoys working in a busy environment, takes pride in providing excellent customer service and can manage competing priorities with accuracy and professionalism.

About the role

Mountain Trail RV is looking for an organised and customer-focused Service Advisor to join our Albury team.

Based at our front reception, you will be the face of our sales/service department and the main point of contact for customers requiring after-sales support. You will coordinate service bookings, warranty and insurance claims, parts ordering and customer communication, helping ensure every job progresses smoothly from initial enquiry through to completion.

This role would suit someone who enjoys working in a busy environment, takes pride in providing excellent customer service and can manage competing priorities with accuracy and professionalism.

Key responsibilities

- Be the primary contact for after-sales enquiries, service bookings and customer updates.
- Respond to customer feedback and resolve post-service concerns with empathy, professionalism and confidence.
- Coordinate service and repair work with workshop technicians to support timely completion.
- Process and track warranty and insurance claims with manufacturers, suppliers and third-party repairers.
- Order parts and accessories and follow up on availability and delivery.
- Prepare invoices and process after-sales transactions accurately.
- Complete vehicle and product registration documentation.




- Provide administrative support for customer handovers when required.
- Prepare monthly service and warranty reports.
- Assist with general office duties, including ordering supplies, distributing mail and other administrative tasks.

About you

You will bring:

- Previous experience in a customer-facing administration or service coordination role.
- Robust written and verbal communication skills.
- The ability to remain calm, professional and solution-focused when handling challenging customer situations.
- Excellent organisation, time management and attention to detail.
- Confidence managing multiple priorities in a fast-paced workplace.
- Practical experience with Microsoft Office and CRM systems, or the ability to quickly learn new programs.
- A positive, collaborative approach and willingness to support the wider team.
- A commitment to safe work practices.

Experience in manufacturing, automotive, caravans, parts ordering, warranty claims or insurance processes would be highly regarded but is not essential. Formal qualifications are not required—we value practical experience, initiative and a willingness to learn.

What we offer

At Mountain Trail RV, we provide a supportive and collaborative workplace where your contribution is valued. The successful candidate will receive:

- Competitive remuneration.
- Ongoing training and development opportunities.
- A varied role within a friendly and enthusiastic team.
- The opportunity to work with a respected Australian caravan manufacturer committed to quality and innovation.

About Mountain Trail RV

Mountain Trail RV is a leading manufacturer of high-quality caravans based in Albury. We have built a strong reputation for innovation, craftsmanship and customer service.

Our skilled and passionate team is committed to delivering an exceptional experience for our customers—from purchasing their caravan through to ongoing servicing and after-sales support.

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📌 Service Advisor (City of Albury)
🏢 Mountain Trail
📍 City of Albury