At Mackay City Auto Group, we're more than a dealership. We're a team committed to delivering exceptional experiences for every customer who walks through our doors.

As the trusted face of our Ford Service Department , you'll play a vital role in ensuring our customers enjoy a seamless, professional, and positive service experience. From booking vehicles through to explaining completed work, you'll be the bridge between our customers and our workshop team.

If you're passionate about customer service, thrive in a fast-paced setting, and enjoy building lasting relationships, we'd love to hear from you.

Why Join Mackay City Auto Group?

Our purpose is simple: Putting a SMILE in Every Drive.

Everything we do is guided by our values:

That means creating positive experiences for our customers and each other every single day. We look beyond problems to find solutions, bring a professional and positive attitude to our work, and earn trust by being accountable and following through on our commitments. Most importantly, we take the time to understand people's needs because we know that when people feel valued, everyone wins.

About the Role

As a Ford Service Advisor , you'll be the key point of contact for customers throughout their service journey.

Your focus will be on delivering an outstanding customer experience while ensuring clear communication between customers, technicians, and the parts department.

Key Responsibilities

- Welcoming customers and managing service bookings
- Understanding customer concerns and vehicle requirements
- Communicating repair and maintenance recommendations clearly and professionally




- Liaising with technicians and the parts department to ensure efficient workflow
- Providing regular updates throughout the service process
- Preparing estimates, invoices, and service documentation
- Following up with customers to ensure satisfaction
- Building long-term customer relationships and loyalty
- Supporting service department performance and achievement of customer experience goals

About You

You'll be someone who genuinely enjoys helping people and creating positive experiences.

You'll Bring:

- Previous experience as a Service Advisor, Customer Service Advisor, or similar customer-focused role
- Exceptional customer service and communication skills
- Strong organisational and time management abilities
- A high level of attention to detail
- Confidence using computer systems and administrative processes
- The ability to multitask in a busy environment
- A proactive, solution-focused approach
- A positive attitude and team-first mindset
- Current Australian Driver Licence

Automotive experience is highly regarded, however we are equally interested in candidates with strong customer service backgrounds who are eager to learn.

What's In It For You?

- Industry-leading earning potential
- Ongoing Ford manufacturer training and development
- Career progression opportunities within a growing dealer group
- Supportive and collaborative team environment
- Work with one of Australia's most recognised automotive brands
- Be part of a business where people and culture genuinely matter

Ready to Put a SMILE in Every Drive?

If you're passionate about customer service, value strong relationships, and want to be part of a team that lives its values every day, we'd love to hear from you.

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📌 Service Advisor - Ford (Mackay Regional)
🏢 Mackay City Auto Group
📍 Mackay Regional