Includes the following essential duties and responsibilities (other duties may also be assigned):

- Travel to enterprise customer data centers to perform hardware troubleshooting, break/fix repairs, and component replacements on servers and storage systems within strict SLA windows.
- Execute technical tasks strictly according to provided instructions and validated scopes. Recognize when in office realities deviate from the plan and immediately halt execution to escape, rather than absorbing out-of-scope work.
- Run required power-on self-tests, standalone diagnostics, and visual verifications to ensure hardware malfunctions are fully corrected before leaving the site.
- Securely package replaced/defective parts using provided return labels and ensure they are shipped back within mandatory timelines.
- Maintain professional on-site communication, focusing strictly on factual technical updates while directing any requests for scope changes or SLA negotiations back to the designated Technical Account Manager.

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📌 Field Service Engineer (City of Sydney)
🏢 Supermicro
📍 City of Sydney