About the Role:

Join our team as a Billing & Scheduling Assistant and play a key role in supporting the smooth day-to-day operations of our services. This full-time onsite role is based at our Nunawading service site and works closely with teams across the organisation.

You will assist in rostering, timesheets, leave, and billing processes, ensuring accurate and compliant workforce and financial administration in line with organisational requirements, the Victorian Disability Services MEA 2023, and NDIS Pricing Arrangements and Limits.

Key responsibilities:

Support the development and maintenance of team rosters and timesheets in line with the Victorian Disability Services MEA 2023, ensuring appropriate coverage, allowances, and break requirements

Process leave requests to support effective workforce operations

Administer, reconcile, and monitor NDIS billing and claims, ensuring accuracy, compliance with Pricing Arrangements, and timely resolution of discrepancies or rejected claims

Maintain accurate records to support compliance and reporting requirements

Provide responsive support to employees, participants, and stakeholders regarding rostering and billing enquiries





Contribute to continuous improvement initiatives and administrative efficiencies

This is a fast-paced and collaborative role requiring strong attention to detail, sound judgement, and excellent organisational skills.

What We’re Looking For:

Experience in rostering and billing required (disability sector preferred)

Knowledge of NDIS pricing arrangements and applicable Awards (SCHADS & MEA)

Strong administrative, organisational, and problem-solving skills

Experience providing professional customer service and stakeholder support

High attention to detail and ability to manage competing priorities

Proficiency in Microsoft 365

Strong communication skills with a positive and professional attitude

Preferred candidates will be required to undergo pre-employment checks including NDIS Worker Screening and proof of right to work in Australia.

Alkira is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We encourage applications from people of all cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, and people with disability.

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📌 Billing & Scheduling Assistant (Whitehorse City)
🏢 Alkira
📍 Whitehorse City