Customer Service / Sales Support Administrator – Wetherill Park

- Deliver exceptional customer service while supporting commercial sales activities
- Manage customer accounts, sales opportunities, and CRM reporting
- Join a collaborative team partnering with Sales, Marketing, Logistics, and Manufacturing

If you're a proactive administrator who enjoys supporting sales teams, coordinating customer projects, and keeping multiple priorities on track, this is your opportunity to make an impact.

About the Role

As a Customer Service / Sales Support Administrator, you will play a central role in supporting our commercial sales function by managing customer enquiries, maintaining sales opportunities within CRM, coordinating projects, and ensuring a seamless customer experience. This is a highly varied and fast-paced role that combines customer service, sales administration, account support, pipeline management, and cross-functional coordination.

Key Responsibilities

Sales Administration & Pipeline Support

- Support the commercial sales team by managing and progressing opportunities through the sales pipeline
- Maintain accurate CRM records and ensure data integrity across all customer and project activities
- Assist with lead generation, lead nurturing, and customer follow-up activities
- Coordinate appointments and support activities for external sales representatives
- Support the conversion of enquiries into sales opportunities

Customer & Account Support

- Manage customer enquiries and orders via phone and email
- Deliver responsive, professional, and solutions-focused customer service




- Build strong relationships with key customers and project stakeholders
- Provide updates on quotations, manufacturing schedules, deliveries, and project progress
- Manage customer complaints, quality concerns, credits, and returns professionally and efficiently

Order & Project Coordination

- Process customer orders accurately and within required timeframes
- Coordinate activities between customers, sales, estimating, logistics, and manufacturing teams
- Maintain accurate documentation and project records

About You

You are an organised and customer-focused professional with a passion for supporting sales teams and delivering exceptional service. You enjoy working in a collaborative environment, managing multiple priorities, and contributing to commercial success.

To be successful in this role, you will have:

- 5+ years' experience in sales support, sales administration, customer service, or account coordination
- Proven experience in a high-volume, phone-based customer service or sales support environment
- Confidence managing a large volume of inbound and outbound customer interactions while maintaining a professional and solutions-focused approach
- Robust experience building customer relationships and progressing opportunities through effective phone and email communication
- Experience using SAP,



CRM systems, and Microsoft Excel
- Proven experience managing customer accounts and sales pipelines
- Excellent administration and organisational skills with strong attention to detail
- Robust communication skills and a professional, customer-centric approach
- Ability to prioritise competing tasks in a fast-paced environment
- Experience within commercial construction, manufacturing, building products, or a related industry will be highly regarded

What we offer

- Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive.

We are committed to providing equal prospect for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

To find out more about us, visit www.csr.com.au

We have a strong commitment to workplace health and safety and the wellbeing of our people.

Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.

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📌 Customer Service / Sales Support Administrator - Wetherill Park (New South Wales)
🏢 Csr
📍 New South Wales