- __vacancyopjusttionswidget.opt-Job Schedule__ Casual
- __vacancyopjusttionswidget.opt-Job Type__ Permanent
- __vacancyopjusttionswidget.opt-Job Category__ Rooms
- __vacancyopjusttionswidget.opt-Brands__ Accor Apartments & Realty

- __vacancyopjusttionswidget.opt-Job Schedule__ Casual
- __vacancyopjusttionswidget.opt-Job Type__ Permanent
- __vacancyopjusttionswidget.opt-Job Category__ Rooms
- __vacancyopjusttionswidget.opt-Brands__ Accor Apartments & Realty

__jobinformationwidget.freetext.LocationText__

221 Foreshore Drive, 6530, Geraldton, AUS

__jobinformationwidget.freetext.ExternalReference__

Req-62416

Guest Service Agent

Mantra Geraldton is located in the central hub of the West Australian coral coast, 4 hours north of Perth. The property consists of two complexes that comprise of modern one, two and three bedroom apartments, resort style pools, and barbeque areas for guests to enjoy. In your downtime, Geraldton is a nature lover's paradise! From water sports to hiking trails to historic landmarks there is plenty explore.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge




- Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

- Previous experience in hotel front desk operations is a valuable asset
- Cutting-edge approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.



Accor is an inclusive company, building diverse teams across the globe.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

Learn About Us

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Salary

Location

22 View Avenue, 4217, Surfers Paradise, AUS

Job Schedule

Part-Time

Brands

Accor Apartments & Realty

Job type

Permanent

Locations

Surfers Paradise

Job Category

Rooms

Description

Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean vi

Reference

Req-62464

Expiry Date

01/01/0001

Salary

Location

22 Surf Parade, 4218, Broadbeach, AUS

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📌 Guest Service Agent (Geraldton)
🏢 Accor Global Reservation Centre
📍 Geraldton