Team Member - Australia / New Zealand AMT

As the world’s leading outsourcing and technology service specialist, VFS Global embraces technological innovation, including Generative AI, to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to69 governments.

Operating3485 Application Centersin153 countries, VFS Global has efficiently processed more than299 million applicationssince 2001 and over142.73 million biometric enrolmentssince 2007.

Headquartered in Zurich and Dubai, VFS Global is majority owned by Blackstone, the world’s largest alternative asset manager, along with minority shareholders including Swiss-based Kuoni and Hugentobler Foundation, Singapore based Temasek and UAE based Dubai Holdings

Role Purpose

Support the delivery, governance, and continuous improvement of Australia & Current Zealand AMT operations through coordination of account activities, artefact management, and stakeholder alignment across internal and external delivery functions, with progression towards increased ownership of defined processes and workstreams.

Key Responsibilities

Account Delivery & Governance Support

Support the development, review, and approval of Agreement Plans and associated artefacts to ensure alignment with contractual and operational requirements

Coordinate inputs across internal stakeholders and enabling units to ensure consistency, completeness, and timely submission of account deliverables

Assist in monitoring adherence to agreed processes, standards, and governance frameworks across ANZ AMT operations

Maintain proper documentation, version control, and audit trails for all account artefacts

Operational Coordination





Act as a coordination point for Mission-related operational inquiries, ensuring queries are triaged, tracked, and addressed through appropriate channels

Work closely with Visa Application Centres (VACs) to understand service delivery requirements and support implementation of operational changes

Review and consolidate Incident Reports submitted by VACs; track actions through to closure and ensure appropriate follow-up

Stakeholder Engagement

Support client-facing activities by preparing documentation, analysis, and materials for discussions, presentations, and reviews

Engage with internal matrix teams (Enabling Units including Legal, Finance, and Operations) to facilitate alignment and delivery of account priorities

Contribute to internal and external communications by ensuring accuracy, completeness, and consistency of information

Assist in coordinating stakeholder inputs and follow-ups to ensure timely closure of actions

Process Improvement & Change Support

Support the implementation of process improvements and changes across the ANZ AMT function

Assist in identifying operational inefficiencies and improvement opportunities based on day-to-day engagement with stakeholders

Contribute to documentation and rollout of revised processes and practices

A keen interest in leveraging technology to ‘work smarter’

Commercial Support

Contribute to the achievement of regional revenue objectives by identifying potential opportunities and supporting their development

Provide inputs into proposals, business cases, and supporting documentation as required

Support management in client discussions by preparing relevant materials and data insights

Assist in tracking commercial inputs, deliverables, and supporting documentation

Core Competencies

High attention to detail, especially in documentation, reporting, and tracking

Strong coordination skills across multiple teams and locations

Ability to manage multiple tasks and priorities in a structured manner

Proactive in following up, closing actions, and highlighting risks

Clear and simple communication style suitable for diverse teams

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📌 Team Member - Australia / New Zealand AMT (Canberra)
🏢 VFS Services Australia
📍 Canberra