The Australian Good Food Guide – Burleigh Waters QLD
The Australian Good Food Guide is the home of the Chef Hat Awards and Australia’s only nationwide restaurant guide. We work with thousands of hospitality venues across the country — helping them attract more diners and grow their business.
We’re looking for a Customer Success professionalto join our CS team and help manage relationships with our restaurant partners to make sure they get real results from working with AGFG.
This is a proactive role focused on retention, engagement, and growth — not passive support.
The Prospect
You’ll take ownership and work directly with operators to help them maximise visibility, bookings, and value from AGFG.
Your success will directly influence client renewals, satisfaction, and long-term partnerships.
If you enjoy working with business owners and making a measurable difference to their success, this role is for you.
What You’ll Be Doing
- Managing relationships with a portfolio of restaurant clients
- Supporting onboarding and ensuring strong early engagement
- Helping venues improve performance on AGFG
- Running proactive check-ins with customers
- Strengthening retention and renewal outcomes
- Identifying opportunities for account growth
- Solving problems quickly and professionally
- Working closely with Sales, Editorial, and Product teams
- Keeping CRM activity accurate and up to date
About You
You’re organised, confident with people, and commercially aware.
- build rapport quickly with business owners
- communicate clearly and confidently by phone
- take ownership of outcomes
- stay organised across multiple accounts
- look for opportunities, not just issues
- Hospitality experience is highly valued
The Type of Person Who Thrives Here
- Someone who:
- follows through
- communicates clearly
- and likes helping customers win
If you’ve ever been described as Thick-skinned, Unflappable , Resilient and/or Calm under pressure, and you get joy out of seeing others win, we’d love to hear from you.
This is a fulltime, office based role, working from our Burleigh Waters office. An attactive salary including weekly and monthly bonuses will be negotiated with the successful candidate.
#J-18808-Ljbffr
📌 Customer Success Agent (City of Gold Coast)
🏢 The Australian Good Food Guide
📍 City of Gold Coast
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.