Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation .

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation .

Help connect world-leading science with the people who need it most

- Support the growth and commercial success of CSIRO Publishing.
- Build strong customer relationships and identify new sales opportunities.
- Join CSIRO, Australia's national science agency.

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity

CSIRO Publishing is Australia's leading science publisher, delivering high-quality journals, books, eBooks, training programs, advertising products and sponsorship opportunities that support the dissemination of trusted scientific knowledge. We are seeking a proactive and customer-focused Sales and Business Development Officer to help drive commercial growth,



strengthen customer relationships and identify new business opportunities across our diverse publishing portfolio.

Reporting to the Head of Sales and Marketing, the Sales and Business Development Officer will support the growth and commercial success of CSIRO Publishing through customer account management, sales prospecting, renewals and retention activities, and the development of new business opportunities.

You will work closely with customers, libraries, universities, research organisations, government agencies and industry stakeholders, helping them access and maximise the value of CSIRO Publishing products and services.

Success in this role will come from your ability to build strong customer relationships, identify sales opportunities, maintain a healthy sales pipeline and contribute to revenue growth through a consultative and customer-centric approach.

This is an exciting opportunity for a motivated sales professional who enjoys building relationships, developing opportunities and delivering excellent customer experiences in a purpose-driven organisation.

Your high-level duties will include:

- Managing and maintaining relationships with existing customers, providing responsive and professional support across the customer lifecycle.
- Responding accurately and promptly to customer enquiries about products, subscriptions,



pricing, licensing arrangements and delivery options.
- Supporting customer retention, renewals, account growth, cross-selling and upselling activities.
- Identifying and researching prospective customers, institutions and organisations aligned with CSIRO Publishing products and services.
- Building and maintaining a pipeline of sales opportunities through proactive outreach and customer engagement.
- Preparing tailored proposals, quotations, product information and sales materials for prospective and existing customers.
- Supporting advertising and sponsorship sales activities across CSIRO Publishing platforms and products.
- Maintaining accurate customer, sales and pipeline information within CRM systems and assisting with sales reporting.

Role particulars

Location: Melbourne (Clayton) VIC, other CSIRO sites around Australia considered

Salary: AU$76k - AU$96k per annum (pro rata for part-time), plus 15.4% superannuation

Tenure: Specified term of 3 years, Full-time

Reference: 103716

As the successful candidate, you will bring:

- Demonstrated experience in sales, account management, customer service or business development in a B2B setting.
- Experience preparing customer proposals, quotations, presentations and sales support materials.
- Proven ability to build and maintain positive customer relationships and identify opportunities to grow customer engagement and sales.
- Strong communication and interpersonal skills, with the ability to engage effectively with a range of internal and external

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📌 Sales and Business Development Officer (Melbourne)
🏢 CSIRO
📍 Melbourne