Unisys in Canberra is seeking a Service Management Analyst to own and drive the end-to-end Service Level Management process, ensuring SLAs are met and customer satisfaction is maintained. You will work with IT delivery teams and service partners to monitor performance and drive improvements.
The role requires robust analytical skills, experience with ITSM tools such as ServiceNow, and the ability to communicate with end users and stakeholders.
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📌 SLA Performance & Service Delivery Lead (Canberra)
🏢 Unisys
📍 Canberra
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