Customer Service & Returns Specialist - Oceania

Birkenstock Australia is the exclusive importer and retailer of the world-renowned Birkenstock range of orthopaedically designed footwear and orthopaedic supplies. Established in Melbourne in 1993, we currently operate two flagship boutiques in Victoria, supported by a strong online presence.

As a globally recognised, heritage brand, we're committed to delivering exceptional quality and customer experience - across both in-store and digital channels.

The Role

This full-time onsite permanent role will work closely with our Workshop Manager on tasks including, but not limited to:

- Liaising with wholesale and retail customers via phone, email, or in-person, always maintaining a positive and friendly manner
- Assessing and quoting of repairs
- Processing returns from wholesale and retail customers
- Maintaining urgent flow of priority repairs
- Relabeling and adjusting stock where appropriate
- Quality control of completed repairs
- Creation and management of invoices for completed repairs
- Creation, processing, and management of credit notes

Experience & Essential Skills





- Minimum 3 years' experience working in an administrative position
- Ability to work under pressure, prioritise, and meet tight deadlines
- Ability to work independently and within a diverse team
- Being reliable, punctual, trustworthy and able to maintain confidentiality
- Good with numbers
- Positive computer knowledge including a sound working knowledge of the MS Office Suite
- Excellent verbal and written communication skills and phone manner
- Hold a current Australian driver's license
- Maintain a cool head and positive attitude

Desired Skills

- Willingness to learn and engage in professional development opportunities
- Ability to follow direction and instruction from the Workshop Manager
- Quick learner
- Strong work ethic and self-motivated
- Flexibility
- An opportunity to work with a well-reputed, global heritage brand
- Sustainably focused company and office environment
- Public transport on the doorstep
- Birthday leave
- Regular activities and events, including team building.

#J-18808-Ljbffr

📌 Customer Service & Returns Specialist - Oceania (Melbourne)
🏢 Birkenstock
📍 Melbourne