- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Key Responsibilities

- Design, develop, configure, and implement ServiceNow ITOMsolutions, including Discovery, Service Mapping, Event Management,CMDB, Cloud Discovery, and AIOps.
- Collaborate with Business Analysts, Architects, andstakeholders to understand business requirements and translate them intotechnical solutions.
- Configure and customize ServiceNow ITOM applications based onfunctional and technical specifications.
- Develop and maintain Discovery schedules, patterns, probes,sensors, and MID Server configurations to ensure accurate infrastructurediscovery.
- Implement and support Service Mapping solutions for businessservices, applications, and infrastructure components.
- Configure Event Management components, including event rules,alert correlation, alert aggregation, event transformations, operationalintelligence, and remediation workflows.
- Design and develop integrations between ServiceNow andenterprise tools such as Splunk, Dynatrace, SolarWinds, Azure Monitor,AWS CloudWatch, AppDynamics, and other monitoring platforms.
- Develop custom applications, workflows, Flow Designer solutions, Script Includes, Business Rules, UI Policies, Client Scripts,and REST/SOAP integrations.
- Support CMDB implementation and maintenance activities,including CI class creation, relationship mapping, identification andreconciliation rules, and data quality improvements.
- Develop automation solutions using ServiceNow Orchestration,IntegrationHub, Flow Designer,



and scripting frameworks.
- Troubleshoot complex platform issues related to Discovery,Service Mapping, Event Management, integrations, and CMDB operations.
- Create technical design documents, configuration guides,deployment procedures, and operational runbooks.
- Participate in Agile ceremonies, including sprint planning,backlog refinement, code reviews, and release management activities.
- Support User Acceptance Testing (UAT), defect resolution,production deployments, and hypercare activities.
- Ensure platform performance, scalability, security, andadherence to ServiceNow development best practices.
- Collaborate with infrastructure, cloud, network, andapplication teams to improve service visibility and operationalefficiency.
- Provide technical guidance and mentoring to junior developersand implementation team members.
- Support CMDB governance initiatives and continuous serviceimprovement programs.

Required Skills & Experience

- 6-10 years of overall IT experience with 4+ years of hands-onServiceNow development experience.
- Solid experience with ServiceNow ITOM modules includingDiscovery, Service Mapping, Event Management, and CMDB.
- Hands-on experience with MID Servers, Discovery Patterns,Probes, Sensors, and Service Mapping implementations.
- Experience developing REST and SOAP integrations with externalsystems and monitoring tools.
- Strong understanding of CMDB data models, CSDM, Identificationand Reconciliation Engine (IRE), and CMDB governance.
- Experience working with cloud platforms such as AWS, Azure, andGCP.
- Knowledge of infrastructure technologies including Windows,Linux, networking, virtualization, databases, and middleware platforms.
- Familiarity with ITIL processes including Incident, Change,Problem, and Configuration Management.
- Experience with Agile/Scrum development methodologies andDevOps practices.
- Strong troubleshooting, debugging, and performance optimizationskills.

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📌 ServiceNow ITOM Senior Developer (New South Wales)
🏢 XPT Software
📍 New South Wales