Location: North Shore, Sydney, NSW | Employment Type: Full-time

Racquet Club North Shore, Sydney

Location: North Shore, Sydney, NSW | Employment Type: Full-time

About Racquet Club

Racquet Club is one of Australia's fastest-growing racquet sport and hospitality businesses, with venues across Sydney, Canberra and the Gold Coast — and an ambitious national expansion underway. More than just courts, our clubs are designed to be vibrant social spaces where people come to play, connect, eat, drink and belong.

We're excited to launch our newest premium club on Sydney's North Shore, featuring 6 tennis courts and 4 padel courts, bringing together tennis, padel, hospitality and community in one destination.

About the Role

This is a hands-on leadership role for someone who lives and breathes hospitality and sport. You'll be responsible for the day-to-day operation of the venue — courts, café/bar, coaching programs, events and team — with full accountability for the member experience and the club's commercial performance.

We're specifically looking for someone with a strong hospitality background, and ideally tennis experience given the scale of our tennis offering (6 courts). Racquet sport experience is highly valued for this role — you'll be overseeing a large coaching program across both tennis and padel, so familiarity with how a tennis program runs day-to-day is a real advantage.

What You'll Do

1. On-Site Staff Leadership & Management

- Recruit, train, develop and inspire a high-performing team of full-time and casual staff (Front Desk, Operations and Maintenance) to consistently meet Racquet Club's elite standards
- Conduct regular audits of staff performance — correct POS procedures, accurate payment processing, and adherence to customer service protocols
- Create and manage the club roster to ensure optimal coverage during peak and off-peak times while strictly adhering to the operational budget
- Foster a positive, professional work environment and motivate staff to uphold the club's core values and "vibe"

2. Coaching Operations & Programming Oversight

- Coordinate and oversee weekly schedules for all coaches (full-time and casual) across tennis and padel, aligning availability with peak member demand to maximise court occupancy and revenue
- Monitor and track contracted hours for all coaching staff; for casual staff, validate that reported hours match actual coaching sessions
- Conduct regular check-ins to ensure coaches uphold standards of punctuality, professional presentation and high-quality member engagement
- Partner with the coaching and events team to align coaching schedules with tournaments, social leagues and corporate clinics
- Build and optimise the weekly programming calendar, including social competitions, coaching programs, tournaments, corporate events and private functions




- Develop initiatives that increase court utilisation, particularly during off-peak periods

3. Hospitality & Food & Beverage

- Lead the café/bar operation, including menu execution, supplier management, stock control and margin performance
- Deliver an exceptional customer experience across every touchpoint, from arrival through to departure
- Maintain outstanding venue presentation and service standards

4. Operational Excellence & Facility Atmosphere

- Maintain rigorous standards of cleanliness and order across all areas: tennis and padel courts, toilets, recovery areas, change facilities and lounge spaces
- Conduct daily "member-ready" walkthroughs to ensure the club is spotless and all equipment (rental racquets, ball machines, etc.) is in perfect working order
- Coordinate routine repairs and safety checks, identifying potential risks and ensuring full OH&S; compliance for members and staff
- Oversee the availability of essentials and ensure the facility is consistently stocked with necessary club supplies

5. Financial Integrity & Inventory Management

- Oversee venue budgets, labour costs, COGS, revenue performance and weekly reporting
- Oversee all income streams — memberships, court hire and merchandise — ensuring every sale is recorded accurately within the system
- Manage Pro Shop and bar inventory with a methodical audit system to minimise shrinkage and maintain optimal stock levels
- Implement strict control over ball inventory (separating new retail stock from coaching balls), ensuring assets are used responsibly and stock is rotated correctly
- Manage the operational budget, identifying opportunities for growth while controlling costs and expenses

6. Systems & Platform Management

- Ensure correct and consistent use of Square and Playtomic across the venue for bookings, point-of-sale and reporting
- Maintain accurate data across both systems to support membership tracking, court utilisation and revenue reporting

7. Customer Experience & Member Relations

- Act as the primary "face of the club", building strong, lasting relationships with members and guests to drive retention and satisfaction
- Manage subscriptions, renewals and inquiries, ensuring member records are kept accurate and up to date
- Address member concerns or complaints promptly and professionally, safeguarding the club's premium reputation
- Manage member feedback, online reviews and local marketing initiatives

8.



Marketing, Events & Strategic Growth

- Assist in implementing marketing strategies and outreach programs (corporates, schools, beginner clinics) to attract new members
- Serve as the on-site point of contact for the marketing team, providing high-quality assets (photos/videos) and ensuring branding remains consistent with club standards
- Lead the delivery of social events, leagues and corporate functions, ensuring a seamless experience from setup to pack-down
- Support sponsorship activations and venue partnerships
- Stay updated on industry trends to introduce new services or products based on member demand

9. Reporting, Communication & Launch Readiness

- Provide fortnightly (bi-weekly) reports to senior management on KPIs, membership growth, financial performance and staff productivity
- Maintain clear, effective and methodical communication with owners, staff and external partners
- Lead "Launch Day" preparations, ensuring every detail — from court technology to facility aesthetics — is 100% operational for the public

About You

- 5+ years' experience in hospitality management as a Venue Manager, General Manager, Club Manager or similar
- Tennis experience strongly preferred, given the scale of our tennis program (6 courts); padel or broader racquet sports experience also valued
- Proven experience leading teams and managing venue financial performance
- A natural host with exceptional customer service skills and a passion for creating memorable experiences
- Strong commercial acumen with an understanding of labour management, margins and revenue growth
- Experience with rostering, POS systems (Square) and booking platforms (Playtomic) — or similar systems, with the ability to pick these up quickly
- Highly organised, proactive and able to thrive in a fast-paced environment
- Detail-oriented with pride in maintaining exceptional operational standards
- A hands-on leader who enjoys supporting their team on the floor
- Current NSW RSA and eligibility to hold liquor licensing responsibilities
- First Aid certification (or willingness to obtain)
- Available to work a adaptable roster, including evenings and weekends

What We Offer

- Competitive salary package
- The opportunity to lead the launch of a flagship venue from opening day
- Clear career progression within one of Australia's fastest-growing racquet sport companies
- Autonomy to run your venue and make a genuine impact
- Free court access, staff discounts and a fun, energetic workplace
- The opportunity to help shape one of Australia's most exciting sport, hospitality and community brands

Racquet Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

#J-18808-Ljbffr

📌 Club Manager (New South Wales)
🏢 Racquet Club
📍 New South Wales