RACV Goldfields Resort, Ballarat and Daylesford region
Permanent Full time
Competitive salary + penalties | Discounts on RACV products and resorts
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Goldfields Resort, set between the mineral springs of Daylesford and the city of Ballarat,enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Are you passionate about golf, great customer service and retail management? We are looking for a dedicated Golf Shop Supervisor to join our golf team and oversee the daily operations of our golf shop.
This could be just the right role for you?
Reporting to the Golf Operations Manager, you will lead a professional team to deliver exceptional customer service to our guests. Your key responsibilities for the role include:
Providing exceptional customer service, assisting guests with retail purchases, golf bookings, equipment hire and general enquiries
Recording and maintaining member handicaps and supporting competition operations
Maintaining strong knowledge of golf rules, course operations, handicapping and industry trends
Leading, supervising, training and rostering team members to foster a positive and productive work environment
Managing retail stock including ordering, receiving, merchandising and supplier relationships to maximise sales
Monitoring sales performance and identifying opportunities for growth
Maintaining a clean, safe and well-presented Golf Shop and work environment
Operating golf carts and supporting on-course activities as required
What you’ll need to be successful
Availability to work a rotating 7-day roster between5am–7pm, including weekends and public holidays
Previous experience in golf retail, course operations, rules and etiquette
Demonstrated supervisory experience with strong leadership and team engagement skills
Proficiency with MiClub, POS, EFTPOS and Microsoft Office applications
Excellent customer service, communication and interpersonal skills
Strong organisational skills with the ability to manage time effectively
Passion for golf, including equipment, apparel and current trendsValid Victorian Driver Licence
Responsible Service of Alcohol (RSA) Certificate
High standards of personal presentation
We are Offering
Competitive salary + penalties on weekends & public holidays
Generous employee benefits & discounts on RACV products & resorts
Employee of the month awards & recognition
Training and career development opportunities
Uniform
Parking onsite
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis - Golf Shop Assistantand whether any reasonable adjustments may be required.
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📌 Golf Shop Supervisor (Bendigo)
🏢 RACV
📍 Bendigo