Virtual Reality Game Master - Team Leader

Are you a customer service qualified who wants to work on the cutting edge of entertainment? If so, you can help take our world leading entertainment experience to the next level by joining our growing Brisbane team! We’re looking for colourful and fun individuals to join our team, and are welcoming of all persons from different communities.

Our Free Roam Virtual Reality experiences are world leading, with venues across the globe. Come and be part of this journey at Zero Latency and help build the next generation of social interactive entertainment.

About Zero Latency

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. With 120+venues in 25+countries and counting, Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet.

Why work for Zero Latency?

The best thing about us is the people; you'll never find a friendlier, more hardworking bunch! Not to mention that you'll be working with cutting‑edge technology, of course!

- team outings, social events, and free Zero Latency tickets.

If you love to 'Champion the Customer– Actively Embrace Change –Focus Forwards – Collaborate & Listen – Own It', then please read on!

Your role

We are looking for Team Leaders who can host customers through our world-leading experience with great energy and professionalism, as well as lead a team of like‑minded individuals to perform at their best.





You will facilitate player safety briefings and oversee game sessions. Your priority is ensuring player safety and delivering high‑end customer experiences, opening and closing the venue, and leading by example.

Primary responsibilities

- Customer greeting, check-in, suit‑up and suit‑down
- Presenting the player safety briefing
- Managing in‑game sessions and ensuring player safety
- Identifying, troubleshooting, and recording technical issues
- Maintenance of Virtual Reality equipment
- Supporting the venue Team Leaders
- Selling merchandise
- Opening and closing the venue
- Supporting customer bookings and enquiries

Who you are

- 4+ years customer experience in the entertainment / hospitality industry
- Ability to manage excited customers
- Comfortable managing high pressure situations, with the ability to actively and quickly resolve potential issues while keeping customers engaged
- Strong and engaging oral presentation skills
- Experience leading small and large teams
- Experience achieving individual and teamKPIs
- Taking accountability for your work
- A passion for VR, gaming and technology
- Available weeknights and weekends

You must be reliable, punctual, and well‑presented with the ability to prioritize tasks. To succeed in this role, you must be able to work in a team.

Working hours

We are looking for Team Leaders to join our Brisbane team on a casual basis, working an average of 15 hours per week, primarily over weeknights and weekends. Availability must be flexible.

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📌 Virtual Reality Game Master - Team Leader (Queensland)
🏢 Zero Latency
📍 Queensland