Your new company

This progressive local government organisation is committed to delivering sustainable, customer-focused services that enhance community wellbeing and environmental outcomes. With a strong focus on resource recovery, circular economy principles, and continuous improvement, the organisation is investing in cutting-edge waste and recycling initiatives that support a cleaner and more sustainable future.

Your new role

An exciting opportunity exists for an experienced Waste & Resource Recovery Officer to join a collaborative team responsible for delivering high-quality waste services and environmental programs to the community. Reporting to the Team Leader Waste and Resource Recovery, you will play a key role in improving waste services, supporting contract management, driving process improvements, managing operational data, and contributing to strategic waste reduction and recycling initiatives.

Key Responsibilities

- Service Delivery
- Develop and deliver programs that reduce waste, increase recycling, minimise contamination, and reduce litter.
- Support the design and implementation of improved waste and resource recovery services.
- Manage customer service requests and ensure timely resolutions through Council systems.
- Collate, analyse, and report on waste collection and operational data.
- Coordinate waste collection schedules, service information, and performance reporting.
- Assist with contract administration, transaction reconciliation, procurement, and budget reporting.
- Provide administrative and operational support to the Waste and Resource Recovery team.

- Systems & Process Improvement

- Review and improve systems, processes, and workflows to enhance service delivery and efficiency.
- Support policy development, system upgrades, user testing, and staff training.
- Maintain accurate records and ensure compliance with relevant policies and procedures.




- Manage purchase orders, invoices, and procurement processes.
- Participate in audits and implement continuous improvement actions.
- Monitor and update waste management information across digital platforms and webpages.

- Stakeholder Engagement

- Build solid relationships with contractors, community members, government agencies, and internal stakeholders.
- Support the successful delivery of waste and resource recovery projects and initiatives.
- Contribute to customer satisfaction, performance monitoring, and reporting outcomes.

What you'll need to succeed

You will be a proactive and customer-focused professional with experience in waste management, resource recovery, project coordination, or a related field.

To be successful, you will have:

- Tertiary qualifications or demonstrated experience in Waste Management, Waste Education, Environmental Services, or Project Management.
- Experience delivering process improvement initiatives and consulting with a broad range of stakeholders.
- Strong contract administration and problem-solving skills.
- A customer-focused approach with the ability to resolve complex operational issues.
- Experience managing data, reporting, procurement, and financial administration processes.
- Excellent organisational skills and the ability to manage competing priorities.
- High attention to detail and a commitment to maintaining accurate records and quality outcomes.
- Strong communication and stakeholder engagement skills.
- Proficiency with Microsoft Office and business management systems.

What you'll get in return

- Versatile and supportive team environment.
- Opportunity to contribute to meaningful sustainability and circular economy initiatives.
- Diverse role combining project delivery, operational support, stakeholder engagement, and process improvement.
- Career development within a progressive and community-focused organisation.

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📌 Project Officer – Waste And Resource Recovery (Melbourne)
🏢 Rashi Joshi
📍 Melbourne