Team Leader – Solutions

Apply for Team Leader- Solutions at Amana Living in Perth, WA, AU. This full‑time on‑site position offers great opportunities for career growth.

Job No: . Work type: Full time. Location: Perth CBD, Inner & Western Suburbs. Category: Team Leader.

The Role

We are looking for someone to provide direct leadership, support and direction to a team of domestic cleaners to ensure a high level of cleaning service is provided to our clients, demonstrating and promoting Amana Living’s vision, mission and values. This is a full‑time position, 76 hours per fortnight.

Key Responsibilities

- Provide day‑to‑day support, mentoring, coaching and guidance to the Solutions Cleaning Team.
- Facilitate the onboarding and orientation of new staff members to SBAL, including the issuing of company property and equipment as required for the position and assisting in training of current domestic cleaners as required.
- Role model best practice when delivering client care and coaching new/existing staff to do the same.
- Provide annual performance evaluations of staff.
- Maintain regular communication with the cleaning team wherever possible to establish and maintain relationships and provide direction toward expected outcomes.
- Effectively manage staff performance, addressing performance issues as they arise in liaison with HR and the Hospitality Manager.
- Conduct regular 1:1 meetings with staff, to reinforce the Amana Living culture, expectations of behaviour and to provide an opportunity for discussion and development prospects.
- Conduct onsite visits in relation to performance issues, staff requests and to provide ongoing support to staff.
- Respond to staff queries or concerns, providing direction and assistance in a timely manner.
- Plan and lead regular SBAL staff meetings,



providing necessary updates to improve team dynamics, sustain relationships and increase a sense of belonging for staff.
- Follow up on all issues of SBAL activity that impact on timely uploading of payroll data, prepare and provide weekly reports to Finance Department for billing purposes.
- Process and monitor leave requests and history in conjunction with the Hospitality Manager, addressing issues of sick leave with staff when required.
- Monitor all staff records and support individual key workers to develop positive working relationships with clients.
- Attend and actively participate in compulsory training sessions and team meetings.
- Actively participate in incident meetings and follow up with any incidents/hazards involving domestic cleaner in a timely manner.
- Contribute to the continuous improvement of own work practices and act to enhance the career development of self.
- Perform all other duties or projects as directed by the Hospitality Manager and Head of Hospitality Experience.
- Perform all duties and interact with management, staff, residents/clients and their families, and any other person in the work environment in accordance with Amana Living’s Vision, Mission and Values.

Essential Criteria

- Previous experience as a Team Leader, Supervisor and/or similar role (within Aged Care or Health Industry is desirable but not essential).




- Demonstrated experience in leading and supervising a team, including addressing performance management issues.
- Previous experience in facilitating meetings, training/education sessions.
- Proficient in Microsoft Office applications, including Microsoft Teams.
- Knowledge of the Aged Care industry and Home Care Standards and Guidelines (desirable but not essential).
- Tertiary qualifications in Frontline Management.
- National Police Clearance Certificate (no older than 6 months).
- Current WA C Class Driver Licence.

Why Choose Amana Living?

Amana Living is one of the largest aged care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia‑specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our vision is a community where every older person is honoured and valued. Our mission is to enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust.

Benefits

- Competitive rates
- Salary packaging benefits up to $18,550
- School holiday childcare assistance
- Health and wellbeing programs
- Ongoing training and development
- Access to our Employee Assistance Program

We value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.

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📌 Team Leader- Solutions at Amana Living (Perth)
🏢 Amana Living
📍 Perth