Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai‑ichi Life, we're driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Job Description
As a Claims Consultant within our Direct Claims team, you will manage life insurance claims from start to finish, providing a seamless experience for our customers.
In this role you will:
- A key focus of this role involves providing a best‑in‑class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.
- Independently managing a portfolio of Directclaims end‑to‑end
- Assess, analyse, calculate and finalise claims payments
- Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer
- Provide exceptional customer service in accordance with our philosophy, policy and claims procedures
- Participate in case conferences, peer case discussions, and instructing third party service providers
Qualifications
- Life insurance claims management experience within Group/Direct policy within Life Insurance
- Workers Compensation or Return to Work claims management experience with an Allied Health and Legal background
- Solid analytical, problem‑solving & time‑management skills
- Excellent communication & empathy to support customers during challenging times.
- Solid understanding of injuries, illnesses and treatment
Additional Information
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTQI+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here. we’re here to support you.
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📌 Claims Consultant - Direct Team (Melbourne)
🏢 TAL
📍 Melbourne