About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary:

Visa Consulting & Analytics (VCA) Australia, New Zealand and South Pacific (AUNZSP) is Visa’s consulting division, helping clients accelerate growth, improve customer outcomes and increase portfolio profitability. This leadership role sits within Implementation Services and is responsible for driving measurable credit and debit card portfolio growth for Visa clients.

The Customer Portfolio Growth works with issuers, product teams, communication teams and client executives to design and execute strategies that increase card usage, improve customer engagement, strengthen loyalty, drive front-of-wallet behaviours and deliver sustainable financial outcomes. The role combines payments expertise, portfolio analytics, customer lifecycle strategy, transformation delivery and commercial leadership to help clients realise measurable value from Visa’s products, data and consulting capabilities.

What an Implementation Services Director does at Visa:

Lead strategic projects that drive credit and debit card portfolio growth across acquisition, activation, usage, retention and loyalty. Define and execute customer portfolio strategies that increase spend, transaction frequency, cardholder engagement and share of wallet. Identify growth opportunities through leveraging Visa best practice and market trends. Partner with clients to improve customer lifetime value, profitability and portfolio performance. Establish measurable success metrics and value realisation frameworks tied to customer and financial outcomes.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary:

Visa Consulting & Analytics (VCA) Australia, New Zealand and South Pacific (AUNZSP) is Visa’s consulting division, helping clients accelerate growth, improve customer outcomes and increase portfolio profitability. This leadership role sits within Implementation Services and is responsible for driving measurable credit and debit card portfolio growth for Visa clients.

The Customer Portfolio Growth works with issuers, product teams, communication teams and client executives to design and execute strategies that increase card usage, improve customer engagement, strengthen loyalty, drive front-of-wallet behaviours and deliver sustainable financial outcomes. The role combines payments expertise, portfolio analytics, customer lifecycle strategy, transformation delivery and commercial leadership to help clients realise measurable value from Visa’s products, data and consulting capabilities.

What an Implementation Services Director does at Visa:

1.



Portfolio Growth & Customer Value Delivery Lead strategic projects that drive credit and debit card portfolio growth across acquisition, activation, usage, retention and loyalty. Define and execute customer portfolio strategies that increase spend, transaction frequency, cardholder engagement and share of wallet. Identify growth opportunities through leveraging Visa best practice and market trends. Partner with clients to improve customer lifetime value, profitability and portfolio performance. Establish measurable success metrics and value realisation frameworks tied to customer and financial outcomes.

2. Commercial Growth & Strategic Client Leadership Partner with Account Executives, Advisory teams and Product teams to identify, shape and commercialise growth opportunities. Translate Visa capabilities, data assets and innovation opportunities into practical client outcomes. Build trusted executive relationships that position Visa as a strategic growth partner. Support account planning activities and create scalable solutions that expand Visa’s footprint and client value. Contribute to revenue growth through outcome-led implementation and optimisation engagements.

3. Outcome Delivery, Analytics & Optimisation Lead the execution of portfolio optimisation programs from mobilisation through to benefits realisation. Establish governance forums, performance reporting and executive dashboards. Leverage data, analytics, automation and AI-enabled approaches to accelerate client outcomes. Drive continuous improvement through testing, measurement and optimisation frameworks. Ensure programs deliver quantifiable business, customer and financial benefits.

4. People Leadership & Capability Development Build and coach high-performing teams with strong commercial, consulting and client leadership skills. Build high-performing and diverse teams with a strong focus on commercial acumen, client impact and accountability. Coach future leaders and create development pathways that strengthen delivery, consulting and transformation capabilities. Create a culture of accountability, innovation, customer focus and continuous improvement. Support capability development across payments, loyalty, customer growth and portfolio management disciplines.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

What you will need to be successful 15+ years of experience in cards, payments, banking, communications, loyalty, growth strategy or portfolio management. Strong understanding of card economics, card portfolio management, customer lifecycle strategy and loyalty programs. Proven experience delivering measurable growth in customer engagement, transaction volumes, spend or profitability. Experience working with credit card and debit card portfolios. Strong commercial acumen with experience developing business cases and growth strategies. Experience influencing senior executives and leading complex stakeholder environments. Knowledge of analytics, customer segmentation and data-driven decision making. Experience leveraging technology, automation or AI to improve performance outcomes. Exceptional communication, consulting and relationship management skills. Bachelor degree in business, commerce, marketing or related discipline. Postgraduate qualifications highly desirable.

Additional Information This role reports to the Head of Implementation Services (Portfolio Optimisation & Operations) AUNZSP and works closely with Account Executives, Advisory, Product, Data Science and Marketing teams.





Visa is the global leader in digital payments, operating at the centre of a fast-paced, technology-led industry that is constantly reshaping how people, businesses, and economies move and grow. Our purpose-led organisation combines innovation, scale and trusted networks to create meaningful impact beyond payments, helping uplift communities globally through greater access to commerce, financial inclusion and economic opportunity.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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You're smart, driven and want to make a difference in the world. You'll fit right in.

We connect consumers, businesses, banks and governments in more than 200 countries and territories worldwide.

We are a global payments technology company working to enable consumers, businesses, banks and governments to use digital currency.

Corporate responsibility

Helping improve lives and economies around the world. From advancing financial inclusion to helping in times of crisis, we're using our products, know-how and philanthropy to bring about positive change.

We believe the trust of investors, cardholders, merchants and financial institution clients needs to be earned. That’s why Visa commits to the highest standards of professional and personal conduct and always seeks to act with openness and transparency. We have implemented a robust governance structure, and we regularly monitor our corporate governance policies and practises to ensure we meet or exceed the requirements of applicable laws, regulations and rules, the NYSE's listing standards and the expectations of our investors.

Visa's corporate governance framework, including our Corporate Governance guidelines exemplifies our commitment to these standards.

Key components include:

Our Board of Directors is comprised entirely of independent directors (other than our CEO), as are the key committees of the Board (Compensation, Audit and Risk, and Governance);

Each director is elected annually by our shareholders

Independent directors meet regularly in executive sessions;

Committee chairs are generally rotated at least once every 5 years;

The Board and each Committee conduct annual self-evaluations and peer reviews, and our Board is actively engaged in succession planning at the Board and management levels

The charters of the Board's committees clearly establish the roles and responsibilities of each of the committees

Visa also has a comprehensive Code of Business Conduct and Ethics the foundation for how we conduct everyday business activities around the world. The Code applies to all directors, officers, employees and contingent staff and covers a wide range of business practises and standards. The Code requires personnel to engage in honest and ethical conduct in performing their duties, details guidelines for how we ethically handle actual or apparent conflicts of interest between personal and qualified relationships and provides a mechanism for anyone inside or outside the company to report a suspected violation of the Code

Source: this is an extract from the company’s own website.

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📌 Director, Customer Portfolio Growth, Implementation Services (Port Phillip City)
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📍 Port Phillip City