Customer Service & Administration Officer

Hawthorn East, Melbourne | Permanent Full-Time | Hybrid

Are you a customer service professional who enjoys building strong relationships, solving problems and being the person customers rely on when they need things done?

We're partnering with a well-established Australian‑owned business to recruit a Customer Service & Administration Officer to join their team in Hawthorn East.

Supplying products to businesses across a range of industries, this organisation has built a reputation for quality, service and long‑standing customer relationships. Following an investment in new systems and processes, the business is entering an exciting period of transformation and growth.

For the right person, this is an opportunity to join a stable and successful company where your contribution will be valued, your ideas will be heard and your career can grow alongside the business.

The Opportunity

Working within a close‑knit customer service team, you'll be the first point of contact for a diverse portfolio of B2B customers, supporting everything from order processing and enquiries through to issue resolution and ongoing account support.

You'll work across a wide-ranging product range, servicing customers within sectors including automotive, fitness and sporting goods, industrial products and commercial merchandise.

Key Responsibilities

- Processing customer orders and ensuring accuracy throughout the order cycle
- Managing customer enquiries via phone and email
- Providing professional support to a broad B2B customer base
- Investigating and resolving customer issues
- Coordinating with internal teams to ensure smooth order fulfilment
- Maintaining customer records and system information




- Assisting with administrative tasks and process improvements
- Supporting the wider sales and operations teams as required

What We're Looking For

We're looking for someone who genuinely enjoys helping customers and takes pride in providing great service.

You'll ideally have:

- Experience in customer service, administration, sales support or order processing
- Strong communication and relationship‑building skills
- Excellent organisational skills and attention to detail
- A proactive, solutions‑focused mindset
- Confidence managing multiple priorities
- Experience working within a B2B environment

Experience within automotive, trade, wholesale, distribution, sporting goods, fitness equipment or similar industries will be highly regarded, but is by no means essential.

Exposure to NetSuite, Oracle CRM or similar ERP/CRM systems would also be advantageous.

Most importantly, we're looking for someone with a positive attitude, strong work ethic and a willingness to learn. If you're customer‑focused, reliable and eager to contribute, we'd love to hear from you.

Why Join?

- Hybrid working arrangement
- Stable, privately owned Australian business
- Hawthorn East location with excellent accessibility
- Supportive and collaborative team environment
- Opportunity to work alongside experienced leaders and industry experts
- Significant investment in new systems and business improvements
- A culture where ideas are welcomed and initiative is encouraged
- Genuine long‑term career opportunities as the business continues to evolve

If you're looking for a role where you can make an impact, develop your skills and be part of a business that values its people, we'd love to hear from you.

Apply now or contact us for a confidential discussion.

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📌 Customer Service & Administration Officer (Melbourne)
🏢 Sharp & Carter
📍 Melbourne